Finnair Easyニュース

Weather challenges at JFK Airport and its effects on Finnair flights on 22-23 February 2026

運航に関するニュース Archived

Due to the challenging winter weather at John F. Kennedy International Airport (JFK), cancellations and delays are expected. 
  

Customer communication: If the customer’s journey is disrupted, Finnair will update the PNR/ticket and contact the customer personally via SMS and/or email. To receive Finnair’s messages, please make sure that customers’ contact information on bookings is up to date.  

Finnair has proposed a new connection to the customer and automatically updated the ticket. In case the new schedule is not suitable for the customer, the SSR OTHS INVOL element in the booking permits one further free involuntary change and/or cancellation as per the guidelines below.  

For bookings made via NDC: The same policy applies, and for booking handling contact our Agent Help Desk. The smoothest option for contacting is by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change or cancellation.

 

Event  Challenging winter weather expected across USA 
Airports affected  JFK 
Travel dates affected  22FEB26-23FEB26 
Applies to tickets issued by  21FEB26 
New travel dates  21FEB26-26FEB26 
Changes to origin/destination/stopover  Not allowed 
Airlines allowed  Finnair (AY) operated and marketed as primary option, rerouting to other Atlantic Joint Business carrier (AA/AY/BA/EI/IB) is allowed 
Booking class to be used  Same or lowest available booking class within same cabin 
Number of allowed changes  One change free of charge, further changes according to normal ticket rules  
Mandatory waiver text in OSI element  OS AY CHANGE DUE TO WEAT AT USA (max 60 characters in total)  
OS AY REFUND DUE TO WEAT AT USA (max 60 characters in total)  
Mandatory indicator in front of fare calculation on the reissued ticket  ‘S’ -indicator  
‘I’-indicator  
Mandatory text in the endorsement  SKCHG to be used for involuntary changes when there is more than 2 days before departure (together with ‘S’ indicator in the fare calculation)  
INVOL REROUTE to be used when involuntary reissue is due to unexpected reason 2 days or less before departure (together with ‘I’-indicator in the fare calculation)  
Changing bookings made via NDC  The same change policy applies. For booking handling, in case not possible in the booking tool, alternatively Finnair Agency Sales Tool (FAST) can be used by importing the PNR, or contact our Agent Help Desk  
Refunds for bookings made via NDC  

Refund according to ticket rules. 

Before requesting refund, the booking must be cancelled.  

1) If the flight is not cancelled by AY, contact Agent Help Desk and request the cancellation of the booking. Proceed with the refund request via BSP/ARC.  

2) If the flight is cancelled by AY, booking can be cancelled by contacting Agent Help Desk. Apply for refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions.  

Refunds for bookings made via Edifact  

Refund according to ticket rules.  

Cancel the booking/remaining segments and refund the ticket directly in your own GDS. If that is not possible, apply for refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions.  

Bookings with connecting flights not in sync with new schedule  

We have tried to keep all the connections which are on the same ticket but there might be cases where it is not possible to offer a smooth connection with the changed schedule; postpone the travel to a later flight/date in original booking class or cancel the booking for a full refund, rerouting to other airline is not allowed  

Rerouting to other airlines is not allowed except for  

  • flights to/from Australia, where rebooking of the connecting flight within IATA Area 3 (Asia/Australia) is allowed between BA/CX/QF/JQ/JL but the long-haul flight between Helsinki and Area 3 must remain on Finnair.  
Ancillaries  

The above-mentioned change policy applies also to ancillaries for the one free change. In most cases the service will be automatically transferred to the new flight at the time of ticket revalidation/reissue. Otherwise, please re-associate the EMD and SSR manually or contact our Agent Help Desk.  

Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form, mention “ARC Agent” in the additional information box)  

Groups  
  • If tickets have been issued, Finnair will re-route to alternative services 
  • If tickets have not yet been issued, Finnair will rebook on alternative Finnair operated flights. In case an alternative option is not available and therefore offered, please contact Finnair Group Sales Support for further information  
Important information  
  • Full instructions for involuntary changes are available here. 
  • “Finnair (AY) only” also includes those flights which are operated by NoRRA or possible wetlease companies operating for Finnair. 
  • These same rules apply also to individual bookings with TO fares. 
  • Adhering to this policy is the user’s responsibility. Finnair reserves the right to change or withdraw these guidelines at any time.  

  

Passenger rights can be checked here.  

More information about the customer communication at finnair.com.