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Full or partial refund is permitted, even if none of the booked flights are cancelled by Finnair. 

For booking channel related requirements, please see further below. 

One involuntary change free of charge for journey-related ancillaries.  

In most cases the service will be automatically transferred to the new flight at the time of ticket revalidation/reissue. Otherwise, please re-associate the EMD and SSR manually or contact our Agent Help Desk.  

Refund permitted only in case a comparable service is unavailable on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form and mention “ARC Agent” in the additional information box)  

One involuntary change free of charge allowed. AY or oneworld airlines can be offered, and both the origin-destination and journey duration must remain unchanged. In this case add the following remark to the booking: RM NONDISRUPTED BOUND CHANGED AFTER INVOL CHANGE.

Additional expenses not covered by Finnair as this is considered as a voluntary change.  

We have tried to maintain all connections on the same ticket, but in some cases a smooth connection may not be possible due to schedule changes. In such cases, travel can be postponed to a later flight/date in the original booking class, or booking can be cancelled for a full refund. Rerouting to other airlines is not permitted.  

Exception - flights to /from Australia:   
Rebooking of the connecting flight within IATA Area 3 (Asia/Australia) is allowed between BA, CX, QF, JQ, and JL. The long-haul segment between Helsinki and Area 3 must remain on Finnair.  

Before requesting refund, the booking must be cancelled.  

1) If the flight is not cancelled by AY, contact Agent Help Desk and request the cancellation of the booking (or part of it). Proceed with the refund request via BSP/ARC.  

2) If the flight is cancelled by AY, proceed to apply for a refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions. If the flight is cancelled by AY but there are still active segments on the PNR, they can be cancelled by contacting Agent Help Desk. Apply for a refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions.  

If you cannot calculate the refund amount for the partially used flight documents, you may insert a value what you think is the closest to correct one into the application. When the application is handled, correct refund amount is adjusted by Finnair before refund.

A waiver code is not required.

A mandatory indicator must be placed in front of the fare calculation on the reissued ticket: 

• On the day of original departure and the next day: ‘I’ indicator
• 2 days or more from the original departure: ‘S’ indicator 

• If tickets have been issued, Finnair will re-route to alternative services   
• If tickets have not yet been issued, Finnair will rebook on alternative Finnair operated flights. If no suitable alternative is available and therefore offered, please contact Finnair Group Sales Support for further information   

Please note that re-routings may take some time to process.

• Refer to Instructions for involuntary change & refund for complete instructions.
• “Finnair (AY) only” also includes those flights which are operated by NoRRA or possible wetlease companies operating for Finnair.
• Individual bookings with TO fares are subject to this policy.
• Adhering to this policy is the user’s responsibility. Finnair reserves the right to change or withdraw these guidelines at any time.