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The Finnish Aviation Union's industrial action on 11, 17 and 19 June 2025

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Latest update: Current status for flights on 19 June. We have cancelled pre-selected flights scheduled for Thursday, 19 June 2025 on Tuesday, 17 June 2025.

The Finnish Aviation Union (IAU) has announced industrial action affecting ground operations at Helsinki Airport on 11, 17 and 19 June 2025. We currently expect the most significant impact on 17 and 19 June. We do not yet know which flights may be cancelled, and no cancellations have been confirmed at this stage. The industrial actions will affect many functions that are essential for Finnair's flights during the day, such as customer service, aircraft maintenance, baggage handling, cargo, ground handling operations and catering services at Helsinki Airport. As a result, we unfortunately must cancel several flights, and flight delays are also possible.

If the customer would like to make changes to their journey or request a refund, travel agencies can make the first rebooking upon request, in accordance with the Exceptional Customer Policy table below – even if no flights have been cancelled.

Current status

  • 11 June: We have cancelled pre-selected flights scheduled for Wednesday, 11 June 2025 on Monday, 09 June 2025.

  • 17 June: We have cancelled pre-selected flights scheduled for Tuesday, 17 June 2025 on Sunday, 15 June 2025.

  • 19 June: We have cancelled pre-selected flights scheduled for Thursday, 19 June 2025 on Tuesday, 17 June 2025.
     

Customer communication: If the customer’s journey is disrupted, Finnair will update the PNR/ticket and contact the customer personally via SMS and/or email. To receive Finnair’s messages, please make sure that customers’ contact information on bookings is up to date.

For bookings made via NDC: the same policy applies, and for booking handling contact our Agent Help Desk. The smoothest option for contacting is by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change.
 

Exceptional Customer Policy for Involuntary changes (Flight is cancelled)

Event  

The Finnish Aviation Union's (IAU) industrial action on 11, 17 and 19 June 2025 

Route/market/destination/airports affected  

All Finnair destinations 

Travel dates affected  

17 and 19 JUN25  

Applies to tickets issued by  

06JUN25 

New travel dates  

01JUN-31AUG25 

Changes to origin/destination/stopover  

  • All bookings + Groups (G):

    • Within the same country: Allowed for AY-operated flights. Please contact Group sales support for options.

    • Between different countries: Allowed for AY-operated flights. Please contact Group sales support for options. 

Ground transportationIf there are changes to the customer's rebooking within the same country, we will cover reasonable ground transportation costs to/from the new airport afterwards. Please advise customer to keep the receipts for the claim and apply for compensation at www.finnair.com/feedback .

Airlines allowed  

Finnair (AY) as primary option, rerouting also to any airline with interline agreement is allowed 

Booking class to be used  

Same or lowest available booking class within same cabin 

Number of allowed changes  

One change free of charge, further changes according to normal ticket rules 

Mandatory waiver text in OSI element  

OS AY VOL CHANGE DUE TO IAU INDU 11JUN 17JUN 19JUN 
OS AY REFUND DUE TO IAU INDU 11JUN 17JUN 19JUN 

Mandatory indicator in front of fare calculation on the reissued ticket  

‘I’-indicator 

Mandatory text in the endorsement  

INVOL REROUTE to be used when involuntary reissue is due to unexpected reason 2 days or less before departure (together with ‘I’-indicator in the fare calculation) 

Changing bookings made via NDC  

The same change policy applies. For booking handling, in case not possible in the booking tool, alternatively Finnair Agency Sales Tool (FAST) can be used by importing the PNR, or contact our Agent Help Desk 

Refunds for bookings made via NDC  

Full or partial refund is allowed. 

Before requesting refund, the booking must be cancelled.  

1) If the flight is not cancelled by AY, contact Agent Help Desk and request the cancellation of the booking. Proceed with the refund request via BSP/ARC.  

2) If the flight is cancelled by AY, booking can be cancelled by contacting Agent Help Desk. Apply for refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions. 

Refunds for bookings made via Edifact  

Full or partial refund allowed. 

Cancel the booking/remaining segments and refund the ticket directly in your own GDS. If that is not possible, apply for refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions. 

Bookings with connecting flights not in sync with new schedule  

We have tried to keep all the connections which are on the same ticket but there might be cases where it is not possible to offer a smooth connection with the changed schedule; postpone the travel to a later flight/date in original booking class or cancel the booking for a full refund, rerouting to other airline is not allowed 

Rerouting to other airlines is not allowed except for 

  • flights to/from Australia, where rebooking of the connecting flight within IATA Area 3 (Asia/Australia) is allowed between BA/CX/QF/JQ/JL but the long-haul flight between Helsinki and Area 3 must remain on Finnair. 

Ancillaries  

The above-mentioned change policy applies also to ancillaries for the one free change. In most cases the service will be automatically transferred to the new flight at the time of ticket revalidation/reissue. Otherwise, please re-associate the EMD and SSR manually or contact our Agent Help Desk. 

Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form, mention “ARC Agent” in the additional information box) 

Groups  

  • If tickets have been issued, Finnair will re-route to alternative services 

  • If tickets have not yet been issued, Finnair will rebook on alternative Finnair operated flights. In case an alternative option is not available and therefore offered, please contact Finnair Group Sales Support for further information 

Important information  

  • Full instructions for involuntary changes are available here. 

  • “Finnair (AY) only” also includes those flights which are operated by NoRRA or possible wetlease companies operating for Finnair. 

  • These same rules apply also to individual bookings with TO fares. 

  • Adhering to this policy is the user’s responsibility. Finnair reserves the right to change or withdraw these guidelines at any time. 

 

Exceptional Customer Policy for Voluntary changes (Flight is not cancelled)

Event

The Finnish Aviation Union's (IAU) industrial action on 11JUN, 17JUN and 19JUN

Destinations affected

All Finnair destinations

Travel dates affected

11JUN25, 17JUN25 and 19JUN25

Applies to tickets issued by

06JUN25 

New travel dates

01JUN-31AUG25

Change for both bounds:

It is OK to make one voluntary change free of charge for another non-disrupted bound as well. The change can be made within 01JUN to 31AUG, only to AY flights. Please remember to add the remark: BOTH BOUNDS CHANGED AFTER VOL CHANGE. Changes for both bounds must be made at the same time. 

Changes to origin/destination/stopover

  • All bookings excluding Groups (G): Not allowed

  • Groups (G):

    • Within the same country: Allowed for AY-operated flights. Please contact Group sales support for options.

    • Between different countries: Allowed for AY-operated flights. Please contact Group sales support for options.

Ground transportation

All bookings excluding Groups (G): Not covered by Finnair

Airlines allowed

Finnair (AY) as primary option, rerouting also to any AY marketed (AY*) flights/oneworld is allowed (incl. QR)

Booking class to be used

Same or lowest available booking class within same cabin

Number of allowed changes

One change free of charge, further changes according to normal ticket rules

Mandatory waiver text in OSI element

OS AY VOL CHANGE DUE TO IAU INDU 11JUN 17JUN 19JUN

Mandatory indicator in front of fare calculation on the reissued ticket

‘S’-indicator

Mandatory text in the endorsement

SKCHG to be used for involuntary changes when there is more than 2 days before departure (together with ‘S’ indicator in the fare calculation)

Changing bookings made via NDC

The same change policy applies. For booking handling, in case not possible in the booking tool, alternatively Finnair Agency Sales Tool (FAST) can be used by importing the PNR, or contact our Agent Help Desk.

Refunds for bookings made via NDC

Full or partial refund allowed, even if any of the flights booked are not cancelled by Finnair.

Please use the following waiver text in OSI element: OS AY REFUND DUE TO IAU INDU 11JUN 17JUN 19JUN 

Refunds for bookings made via Edifact

Full or partial refund allowed, even if any of the flights booked are not cancelled by Finnair.

Please use the following waiver text in OSI element: OS AY REFUND DUE TO IAU INDU 11JUN 17JUN 19JUN 

Ancillaries

The above-mentioned change policy applies also to ancillaries for the one free change. In most cases the service will be automatically transferred to the new flight at the time of ticket revalidation/reissue. Otherwise, please re-associate the EMD and SSR manually or contact our Agent Help Desk.

Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form, mention “ARC Agent” in the additional information box).

Important information

  • Hotel accommodation not allowed.

  • “Finnair (AY) only” also includes those flights which are operated by NoRRA or possible wetlease companies operating for Finnair.

  • These same rules apply also to individual bookings with TO fares.

  • Adhering to this policy is the user’s responsibility. Finnair reserves the right to change or withdraw these guidelines at any time.

Passenger rights can be checked here.

More information about the customer communication at finnair.com.