Planned strike is expected at Düsseldorf Airport on 17 March 2023.
Due to a national industrial action, staffing levels for many operational partners at DUS will be heavily impacted. As a result, DUS is forced to reduce its airport capacity at least with 90% to avoid major disruptions. All airlines are urged to reduce their flight program.
In the coming days, flights are really full and finding an alternative solution can be very difficult.
We have proposed a new connection to the customer in all PNRs where alternative flight could be offered and automatically updated the ticket.
In case the new schedule is not suitable for the customer, the SSR OTHS INVOL element in the booking permits one further free involuntary change and/or cancellation as per the below guidelines.
Event | Disruption at DUS airport | Airport impacted | DUS | Travel dates impacted | 17MAR2023 | Applies to tickets issued by | 16MAR2023 | New travel dates | max 14 days onwards from original travel date | Changes to origin/destination/stopover | Allowed within same country (BER, FRA, HAM, MUC), and AMS + BRU | Airlines allowed | Finnair (AY) only, rerouting to other airlines not allowed | Booking class to be used | Same or lowest available booking class within same cabin | Number of allowed changes | One change free of charge, further changes according to normal ticket rules | Mandatory waiver text in OSI element | OS AY CHANGE DUE TO STRIKE WARNING AT DUS APT OS AY REFUND DUE TO STRIKE WARNING AT DUS APT | Mandatory indicator in front of fare calculation on the reissued ticket | ‘I’-indicator | Mandatory text in the endorsement | INVOL REROUTE to be used when involuntary reissue is due to unexpected reason 2 days or less before departure (together with ‘I’-indicator in the fare calculation) | Refunds | Full or partial refund allowed | Bookings with connecting flights not in sync with new schedule | We have tried to keep all the connections which are on the same ticket but there might be cases where it is not possible to offer a smooth connection with the changed schedule; postpone the travel to a later flight/date in original booking class or cancel the booking for a full refund, rerouting to other airline is not allowed. | Ancillaries | The above-mentioned change policy applies also to ancillaries, for the one free change follow the ancillary instructions on Easy Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form, mention “ARC Agent” in the additional information box) | Groups | If tickets have been issued, Finnair will re-route to alternative services If tickets have not yet been issued, Finnair will rebook on alternative Finnair operated flights. In case an alternative option is not available and therefore offered, please contact Finnair Group Sales Support for further information
| Important information | Full instructions for involuntary changes are available here. “Finnair (AY) only” also includes those flights which are operated by NoRRA or by Iberia for Finnair/Widerøe for Finnair These same rules apply also to individual bookings with TO fares. Adhering to this policy is the user’s responsibility. Finnair reserves the right to change or withdraw these guidelines at any time. For bookings made with NDC technology; follow same guidelines but contact our Agent Help Desk by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change or cancellation.
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