Advance Seat reservation

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The service is available for flights marketed by AY and operated by AY or Norra, with a “*” mark in front of the AY flight number.

Charges depend on travel class, seat type, ticket type, length of the flight and passenger’s frequent flyer status. You can see the exact prices during the booking process.

Instructions on this page apply to individual bookings as well as group bookings that are made via GDS.

 

Seat types

Please see detailed descriptions of our seats on Finnair.com. Seat maps of our aircraft can be found on the fleet page on Finnair.com.

Scroll down for more information regarding how to book and handle changes and/or cancellations of seat EMDs.

 

Free seating

Seats are free of charge in the following cases:

  • Customer is travelling with a Business Flex ticket (exception: for POS Japan seats in Business Class are free of charge irrespective of ticket type)
  • Customer is travelling with a Premium Economy or Economy ticket type Flex (standard & preferred seats)
  • Customer is travelling with a Finnair Plus award ticket (standard seats)
  • Customer is a Finnair Plus Platinum Lumo member (all seats) 
    • The benefit applies to other passengers in the same PNR (except group PNR), not valid on leisure flights AY1000–1999
  • Customer is a Finnair Plus Platinum member (all except Comfort seats)
    • The benefit applies to other passengers in the same PNR (except group PNR), not valid on leisure flights AY1000–1999
  • Customer is a Finnair Plus Gold member (all except Extra Legroom and Comfort seats)
    • The benefit applies to other passengers in the same PNR (except group PNR), not valid on leisure flights AY1000–1999
  • Customer is oneworld Emerald or Sapphire member (reservations through Finnair Customer service).
    • oneworld Emerald can choose all seat types except Comfort seats
    • oneworld Sapphire can choose all seat types except Extra Legroom and Comfort seats
  • Customer is an unaccompanied minor (UM), has reduced mobility, or following special services confirmed: WCHC, DPNA, BLND, DEAF, SVAN, MEDA and 1 of their travel partner + children in the same PNR. 
    • Seated when the SSR is confirmed

Customers travelling with children are seated automatically 3 days before departure to make sure each child is seated at least with one adult.

 

How to book

  1. Select a seat from the seat map and passenger association. If there are multiple passengers in the PNR, all the seats should be in the same SSR element.
  2. The SSR RQST elements are entered into the PNR with the status HK, with the chargeable indicator ‘ / ’ in front of the SSR element.
  3. Price chargeable SSR elements using FXG/L7,8. Please check a TSM-P has been created (TSM-M not valid).
  4. Add form of payment using TMI/M1/FP-VI4012XXXXXXXXXXXX/1212*CV123 (M1 = TSM number if several TSMs on the reservation)
  5. Issue EMD: TTM/M1/RT. Please note EMD cannot be issued without E-ticket.

The following SK elements will appear in the PNR after a few minutes:

  • Comfort Seat: SK PCST
  • Preferred seat: SK PPST
  • Window seat: SK PWST
  • Aisle seat: SK PAST
  • Middle seat: SK PMST
  • Exit-row seat: SK PLST
  • Front row seat: SK PBST
  • Any other seat: SK POST

Finnair uses Amadeus Issuance Limit – AIL to check for the document issuance for chargeable services. If the document is not issued within 72 hours from the time the flight segment is booked, but no later than 72 hours before the flight departure, the chargeable seats are cancelled. If either one of these limits if reached, AIL gives 2 hours for the document issuance before canceling the chargeable seats. At the time of EOT, AIL gives a warning message (shown in the PNR as OPW- and OPC-info for Amadeus users), telling when the documents need to be issued by. In case you have a paid EMD for the seat and have made changes, please see instructions below for “Changes”.

 

Conditions

The service is only available for Finnair flights

  • operated and marketed by AY
  • operated by Norra and marketed by AY with a “*” mark in front of thee the AY flight number

A paid seat request cannot be guaranteed, as it may need to be changed for operational, safety or security reasons, even after boarding the aircraft.

In case we have to change the customer's seat, we will look to seat him/her in a suitable alternative.

Seats are not transferable to any other passengers.

Passengers sitting on exit row seats must be at least 12 years old, speak and understand English or Finnish and they must be able to open the exit door if needed and assist the crew. It is not possible to use an extension belt on exit row seats.

 

Changes

If the customer has reserved a paid seat and he/she changes the flight times or dates in accordance with fare rules, the seat EMD can be transferred for new flight.
If the route remains the same and a seat with same value is booked in the same PNR:

  • Add seat(s) to the new flight(s). The earlier paid EMD is automatically associated to SSR(s) at ticket revalidation/reissue time. If needed, add EMD manually and associate it to SSR(s) with a cryptic entry FHD 105-800012456/E7/P1. E7 stands for SSR line number.
  • If EMD hasn’t been automatically reassociated to e-ticket (indicator D in EMD), do a manual re-association: EWA/ASC/E1-2/TKT105-2411111111/E1-2 (first E1-2 = coupon numbers of the EMD, latter E1-2 = coupon numbers of the ticket)

 

Refund

Refund conditions for advance seat reservations are independent of fare refund conditions on the ticket. Paid seating will not be refunded if the customer cancels the flight, changes the routing, is involuntarily upgraded due to over-sales, or is not suitable to sit in the seat type selected (exit-row seat).

Paid seating is non-refundable unless:

  • There is an aircraft change and Finnair is unable to seat the passenger in a suitable alternative seat.
  • There is a flight disruption causing the passenger to be moved to another flight and Finnair is unable to seat him/her in a suitable alternative seat.
  • Finnair Plus upgrade is used.