Visually impaired (BLND)
If passenger is visually impaired, advance notification is needed. We need information about the visually impaired passenger in advance in order to anticipate their need for assistance. Visually impaired passengers are boarded first and they are given personal safety instructions. Please check with the customer the type of assistance required and inform the customer of all matters concerning the reservation.
If the passenger needs assistance with taking medication, eating, visiting the toilet or in communicating, he/she must have an own personal assistant on board.
Adding assistance service for a visually impaired passenger
Add SR BLND element on the reservation.
SSR-request is confirmed automatically. The system checks that there is quota available.
The SSR-line will be auto-confirmed. Confirmed SSR BLND element includes assistance at the airport. No other special service requests for assistance are necessary, unless help with mobility is also required.
There can be a maximum of 6 visually impaired passengers on a flight without an escort. If the number is exceeded, the passenger must travel with an own escort. One escort is enough for two visually impaired passengers.
In case passenger is blind-deaf, they always need a personal assistant. Otherwise Special Assistance Form must be filled for medical clearance.
Visually impaired passenger with an assistance dog
Assistance dogs accompanying disabled customers shall be requested as SR SVAN (service/assistance dog). PETC request shall not be used in association with trained assistance dogs.
Example of the SSR request: SR SVAN – SEEING EYE DOG/S2-3/P1
Please see also Assistance and service dogs.
Seating of visually impaired passenger
Visually impaired passenger and one travel companion in same PNR are seated free of charge. Visually impaired passenger will be seated in a window seat. Please note that the row where passenger is seated might change due to operational, safety or security reasons, even after boarding the aircraft.