Security control’s industrial action at HAM and DUS Airports on 20-21APR23
Security control’s strike at Hamburg and Dusseldorf airports will cause disruption at airports from 20 to 21 April 2023. Affected customers will be notified personally via email/sms.
The following flights are cancelled:
- 20-21APR AY1424 HAM-HEL
- 20-21APR AY1426 HAM-HEL
- Please note that, below customer policy is only for customers on cancelled HAM-HEL flights as DUS-HEL flights will not be cancelled.
Finnair has proposed a new connection to the customer and automatically updated the ticket.
In case the new schedule is not suitable for the customer, the SSR OTHS INVOL element in the booking permits one further free involuntary change and/or cancellation as per the below guidelines.
| Event | Security control’s industrial action at HAM airport |
| Airports impacted | Hamburg (HAM) airport |
| Travel dates impacted | 20APR-21APR23 |
| Applies to tickets issued by | 18APR23 |
| New travel dates | -/+14 days from original travel date |
| Changes to origin | Allowed from other German airports, ground transportation expenses covered by Finnair (AY), but not to be offered as primary solution |
| Airlines allowed | Finnair (AY) only, rerouting to other airlines not allowed |
| Booking class to be used | Same or lowest available booking class within same cabin (Upgrades to higher cabin are never allowed) |
| Number of allowed changes | One change free of charge, further changes according to normal ticket rules. |
| Mandatory waiver text in OSI element | OS AY CHANGE DUE TO HAM AP STRIKE OS AY REFUND DUE TO HAM AP STRIKE |
| Mandatory indicator in front of fare calculation on the reissued ticket | ‘I’-indicator |
| Mandatory text in the endorsement | INVOL REROUTE to be used when involuntary reissue is due to unexpected reason 2 days or less before departure (together with ‘I’-indicator in the fare calculation) |
| Refunds | Full or partial refund allowed; cancel the booking/remaining segments and refund the ticket directly in your own GDS (if that is not possible, process refund via BSP/ARC). |
| Bookings with connecting flights not in sync with new schedule | We have tried to keep all the connections which are on the same ticket but there might be cases where it is not possible to offer a smooth connection with the changed schedule; postpone the travel to a later flight/date in original booking class or cancel the booking for a full refund, rerouting to other airline is not allowed. |
| Ancillaries | The above-mentioned change policy applies also to ancillaries, for the one free change follow the ancillary instructions on Easy. Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form, mention “ARC Agent” in the additional information box) |
| Groups |
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| Important information |
Hotac: If customer needs hotel accommodation due to flight’s re-booking and has already started the journey, we do our best to arrange it for customer. Please book the first available flight to avoid hotac costs.
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