Customers whom were travelling from EU to JP for Tokyo Olympics 2020 - UPDATED 29MAR21

News

Published Apr 14, 2020 Updated Mar 29, 2021

As the Tokyo Olympics 2020 have been postponed by a year to 2021, in April we offered customers, who had a booking from Europe to Japan during the Olympics period, a possibility to change their ticket and any prepaid travel extras to a gift voucher for future travel. Below are the original instructions how to exchange a valid ticket for a gift voucher for future travel. We have now completed the instructions with how to proceed changing Transportation Credit Voucher (TRCR) EMD into a valid booking and e-ticket. Please see the completed instructions further below.

The instructions are for Amadeus users. For all other GDSs, please contact your GDS for instructions in case you would not have processed such an exchange before.

Update 29.3.2021
The Tokyo Olympics originally scheduled for summer 2020 were delayed by a year because of the pandemic.

Currently the passengers travelling from Europe to Japan would be holding a new ticket for Tokyo Olympics 2021 or alternatively a Transportation Credit Voucher (TRCR) for the original ticket value.

As per the Olympics organizing committees decision, spectators from overseas will not be allowed to attend the Tokyo Olympics 2021.

Therefore, Finnair has made a decision about the options available for customers:

The current ticket can be reissued for a later travel as per fare rules. General reissue guidelines apply.
In case the passenger is not willing to utilize the ticket for a later travel, full refund is permitted.
Any potential residual value stored to EMD RSVT may also be refunded in full.
Ticket refunds can be processed directly via GDS. Refunds of RSVT EMDs must be processed via BSPLink Refund Application. In all cases please insert OS AY REFUND DUE TO SPECTATOR LIMITATIONS TO TYO OLYMPICS to the PNR. Please also insert the same note to BSPLink Refund Application for RSVT EMD refund.
In case the Transportation Credit Voucher (TRCR) has not yet been exchanged for a new ticket for travel during the Olympics time period in 2021 the Transportation Credit Voucher (TRCR) can be utilized for a later travel, also to other Finnair destinations. Exchange of the Transportation Credit Voucher (TRCR) to new ticket should be made within TRCR validity. Any potential residual value stored to EMD RSVT can be refunded in full. Please insert REFUND DUE TO RESIDUAL VALUE LEFT FROM TYO OLYMPICS TRCR note to BSPLink Refund Application for RSVT EMD refund.
In case the Transportation Credit Voucher (TRCR) has not yet been exchanged for a new ticket and the passenger is not willing to utilize the TRCR for travel to any Finnair destination, full refund is permitted. Refunds of TRCR EMDs must be processed via BSPLink Refund Application. In all cases please insert REFUND DUE TO SPECTATOR LIMITATIONS TO TYO OLYMPICS to the BSPLink Refund Application.

Original PNR and TST:

PNR

--- TST RLR ---
RP/HELAJ38AT/HELAJ38AT AA/SU 19AUG20/1113Z NF2QX4
1.OLYMPIC/TRAVELLER MR
2 AY 061 H 20AUG 4 HELHND HK1 2310 2 2355 1520+1 *1A/E*
3 AY 062 H 27AUG 4 HNDHEL HK1 0050 3 0135 0530 *1A/E*
6 FA PAX 105-3362612612/ETAY/EUR2288.82/19AUG20/HELAJ38AT/19200856/S2-3

TST

TST00001     HELAJ38AT AA/19AUG I 0 LD 20AUG20 2359 OD HELHEL
T-E
FXP
1.OLYMPIC/TRAVELLER MR
1   HEL AY 061 H 20AUG 2355 OK HHN0A4M7                   2PC
2 O HND AY 062 H 27AUG 0135 OK HHN0A4M7        23AUG      2PC
HEL
FARE F EUR    1991.00
TX001 X EUR   253.00-YRVB TX002 X EUR     4.99-DQAP TX003 X EUR     9.54-FIDP
TX004 X EUR     0.90-XUAV TX005 X EUR     7.92-TKVC TX006 X EUR    20.67-SWAE
TX007 X EUR     0.80-OISE
TOTAL   EUR    2288.82
GRAND TOTAL EUR    2288.82
HEL AY TYO Q28.22 1095.80AY HEL Q28.22 1095.80NUC2248.04END ROE0.885647
6.FE PENALTY APPLIES
7.FP INV
8.FV AY

Display the ticket that will be exchanged to EMD:

>TWD/L6

TKT-1053362612612        RCI-                     1A LOC-NF2QX4
OD-HELHEL SI-      FCPI-0   POI-HEL DOI-19AUG20 IOI-19200856
1.OLYMPIC/TRAVELLER MR      ADT            ST
1 OHEL AY 61   H 20AUG2355 OK HHN0A4M7      O              2PC
2 OHND AY 62   H 27AUG0135 OK HHN0A4M7      O   23AUG      2PC
HEL
FARE   F EUR      1991.00
TOTALTAX EUR       297.82
TOTAL    EUR      2288.82
/FC HEL AY TYO Q28.22 1095.80AY HEL Q28.22 1095.80NUC2248.04END ROE0.885647
FE PENALTY APPLIES
FP INV
NON-ENDORSABLE
FOR TAX/FEE DETAILS USE TWD/TAX

Display taxes:

>TWD/TAX

TOTALTAX   EUR    297.82
TX01 EUR    253.00YR TX02 EUR      4.99DQ TX03 EUR      9.54FI
TX04 EUR      0.90XU TX05 EUR      7.92TK TX06 EUR     20.67SW
TX07 EUR      0.80OI

Create SVC element for Transportation Credit voucher, use origin and destination in the ticket, e.g.:

>IUAYNN1TRCRHELTYO

--- TST RLR ---
RP/HELAJ38AT/HELAJ38AT AA/SU 19AUG20/1113Z NF2QX4
1.OLYMPIC/TRAVELLER MR
2 AY 061 H 20AUG 4 HELHND HK1 2310 2 2355 1520+1 *1A/E*
3 AY 062 H 27AUG 4 HNDHEL HK1 0050 3 0135 0530 *1A/E*
4 /SVC AY HK1 TRCR HELTYO
7 FA PAX 105-3362612612/ETAY/EUR2288.82/19AUG20/HELAJ38AT/19200856/S2-3

Create TSM-P for manual pricing:

>TMC/VAY/L4

TSM    1 TYPE P     HELAJ38AT AA/19AUG 11      EMD-S CARR AY
1.OLYMPIC/TRAVELLER MR
RFIC-D     FINANCIAL IMPACT
1. RFISC-98B TRANSPORTATION CREDIT VOUCHER                            L   4
OPERATING CC-AY                                     ORIGIN-HEL DEST-TYO
NON REFUNDABLE
NON INTERLINEABLE

ADD INF/RKS:

Fill in TSM-P using reissue indicators for fare and taxes. Coupon value CV can be added at the same time:

>TMI/R1991/O253.00YR/O4.99DQ/O9.54FI/O0.90XU/O7.92TK/O20.67SW/O0.80OI/W0.00/CV-1991

TSM    1 TYPE P     HELAJ38AT AA/19AUG 11       EMD-S CARR AY
1.OLYMPIC/TRAVELLER MR
RFIC-D     FINANCIAL IMPACT
1. RFISC-98B TRANSPORTATION CREDIT VOUCHER                            L   4
OPERATING CC-AY               CPN VALUE-1991.00     ORIGIN-HEL DEST-TYO
NON REFUNDABLE
NON INTERLINEABLE

ADD INF/RKS:

FARE R EUR 1991.00
EXCH VAL EUR 2288.82

TX001 O EUR   253.00-YR TX002 O EUR     4.99-DQ TX003 O EUR     9.54-FI
TX004 O EUR     0.90-XU TX005 O EUR     7.92-TK TX006 O EUR    20.67-SW
TX007 O EUR     0.80-OI

TOTAL EUR 0.00

Add exchanged ticket number in FO element in TSM-P:

>TMI/FO-105-3362612612E1HEL19AUG20/19200856

Add original Form of Payment:

>TMI/FP-O/INV

TSM-P is now ready for EMD issuance:

>TQM

TSM    1 TYPE P     HELAJ38AT AA/19AUG 11       EMD-S CARR AY
1.OLYMPIC/TRAVELLER MR
RFIC-D     FINANCIAL IMPACT
1. RFISC-98B TRANSPORTATION CREDIT VOUCHER                            L   4
OPERATING CC-AY               CPN VALUE-1991.00     ORIGIN-HEL DEST-TYO
NON REFUNDABLE
NON INTERLINEABLE

ADD INF/RKS:

FARE R EUR 1991.00
EXCH VAL EUR 2288.82

TX001 O EUR   253.00-YR TX002 O EUR     4.99-DQ TX003 O EUR     9.54-FI
TX004 O EUR     0.90-XU TX005 O EUR     7.92-TK TX006 O EUR    20.67-SW
TX007 O EUR     0.80-OI

TOTAL EUR 0.00
FO 105-3362612612HEL19AUG20/19200856/105-33626126125E1
FP O/INV

Issue EMD:

>TTM/RT

OK EMD

Ticket has E statuses after EMD has been issued:

>TWD

TKT-1053362612612        RCI-                     1A LOC-NF2QX4
OD-HELHEL SI-      FCPI-0   POI-HEL DOI-19AUG20 IOI-19200856
1.OLYMPIC/TRAVELLER MR      ADT            ST
1 OHEL AY 61   H 20AUG2355 OK HHN0A4M7      E              2PC
2 OHND AY 62   H 27AUG0135 OK HHN0A4M7      E   23AUG      2PC
HEL
FARE   F EUR      1991.00
TOTALTAX EUR       297.82
TOTAL    EUR      2288.82
/FC HEL AY TYO Q28.22 1095.80AY HEL Q28.22 1095.80NUC2248.04END
ROE0.885647
FE PENALTY APPLIES
FP INV
NON-ENDORSABLE
FOR TAX/FEE DETAILS USE TWD/TAX
SAC- 105C8YN96VUDG

EMD is in reissue mode:

>EWD/L8

EMD-1053096263492     TYPE-S                                 SYS-1A LOC-NF2QX4
INT-           FCI-1 1         POI-HEL        DOI-19AUG20         IOI-19200856
PAX- OLYMPIC/TRAVELLER MR                                                   ADT
RFIC-D FINANCIAL IMPACT
REMARKS-
CPN-1 RFISC-98B AY HELTYO S-O                       VALUE-1991.00
DESCRIPTION-TRANSPORTATION CREDIT VOUCHER
NON-REFUNDABLE
NON-INTERLINEABLE
PRESENT TO-
PRESENT AT-
SERVICE REMARKS-
FARE   R    EUR        1991.00
EXCH VAL EUR    2288.82      RFND VAL
TAX-01 O    YR    253.00   TAX-02 O    DQ      4.99   TAX-03 O    FI      9.54
TAX-04 O    XU      0.90   TAX-05 O    TK      7.92   TAX-06 O    SW     20.67
TAX-07 O    OI      0.80
TOTAL       EUR         NO ADC
/FC
FO 105-3362612612HEL19AUG20/19200856/105-3362612612
FP O/INV
FOID-
NON-ENDORSABLE

PNR after ticket has been exchanged to EMD:

--- TST TSM RLR ---
RP/HELAJ38AT/HELAJ38AT AA/SU 19AUG20/1127Z NF2QX4
1.OLYMPIC/TRAVELLER MR
4 /SVC AY HK1 TRCR HELTYO
7 FA PAX 105-3362612612/ETAY/EUR2288.82/19AUG20/HELAJ38AT/19200856/S2-3
8 FA PAX 105-3096263492/DTAY/EUR0.00/19AUG20/HELAJ38AT/19200856/S4

Don’t forget to cancel the flights!

Further instructions 31AUG 2020 on how to continue after TRCR issuance earlier this year.

TRCR EMD TO BE REISSUED FOR NEW TRAVEL

Create new PNR and price it:

--- TST RLR ---
RP/HELAJ38AT/HELAJ38AT AA/SU 19AUG20/1135Z NF65H6
1.OLYMPIC/TRAVELLER MR
2 AY 061 H 01AUG 4 HELHND HK1 2310 2 2355 1520+1 *1A/E*
3 AY 062 H 08AUG 4 HNDHEL HK1 0050 3 0135 0530 *1A/E*

Change TST into reissue mode:

>TTI/EXCH

TST00002     HELAJ38AT AA/19AUG M 1 LD 22AUG20 2359 OD HELHEL
T-E
FXP
1.OLYMPIC/TRAVELLER MR
1   HEL AY 061 H 01AUG 2355 OK HLN0A4M7                   2PC
2 O HND AY 062 H 08AUG 0135 OK HLN0A4M7        04APR      2PC
HEL
FARE R EUR    1841.00
TX001 O EUR   253.00-YRVB TX002 O EUR     4.99-DQAP TX003 O EUR     9.54-FIDP
TX004 O EUR     0.90-XUAV TX005 O EUR     7.92-TKVC TX006 O EUR    20.67-SWAE
TX007 O EUR     0.80-OISE
TOTAL   EUR       0.00
GRAND TOTAL EUR       0.00
HEL AY TYO Q28.22 1011.12AY HEL Q28.22 1011.12NUC2078.68END ROE0.885647

7.FE PENALTY APPLIES
8.FV AY

Add FO-line original ticket number (105-3362612612) and TRCR EMD number (105-3096263492):

>FO105-3362612612E1HEL19AUG20/19200856/105-3096263492M1

Add original form of payment:

>FPO/INV

--- TST RLR ---
RP/HELAJ38AT/HELAJ38AT AA/SU 19AUG20/1135Z NF65H6
1.OLYMPIC/TRAVELLER MR
2 AY 061 H 01AUG 4 HELHND HK1 2310 2 2355 1520+1 *1A/E*
3 AY 062 H 08AUG 4 HNDHEL HK1 0050 3 0135 0530 *1A/E*
4 AP HEL +358 9 818 1101 - AURINKOMATKAT OY - A
5 TK TL19AUG/HELAJ38AT
6 OPC-24AUG:2359/1C8/AY CANCELLATION DUE TO NO TICKET HEL TIME ZONE/TKT/S2-3
7 FE PAX PENALTY APPLIES/S2-3
8 FO 105-3362612612HEL19AUG20/19200856/105-30962634923M1
10 FP O/INV

Add not valid before/after dates:

>TTI/L1/V01APR01APR
>TTI/L2/V08APR08APR

TST00002     HELAJ38AT AA/19AUG M 1 LD 22AUG20 2359 OD HELHEL
T-E
FXP
1.OLYMPIC/TRAVELLER MR
1   HEL AY 061 H 01AUG 2355 OK HLN0A4M7        01APR01APR 2PC
2 O HND AY 062 H 08AUG 0135 OK HLN0A4M7        08APR08APR 2PC
HEL
FARE R EUR    1841.00
TX001 O EUR   253.00-YRVB TX002 O EUR     4.99-DQAP TX003 O EUR     9.54-FIDP
TX004 O EUR     0.90-XUAV TX005 O EUR     7.92-TKVC TX006 O EUR    20.67-SWAE
TX007 O EUR     0.80-OISE
TOTAL   EUR       0.00
GRAND TOTAL EUR       0.00
HEL AY TYO Q28.22 1011.12AY HEL Q28.22 1011.12NUC2078.68END ROE0.885647

7.FE PENALTY APPLIES
8.FO 105-3362612612HEL19AUG20/19200856/105-30962634923M1
9.FP O/INV
10.FV AY

NOTE
In case a new fare is higher the fare difference will be collected according to normal reissue process.
In case the new fare is lower the residual value will be stored to new EMD RSVT instead of refunding it using RSVR EMD. RSVT EMD to be issued at the same command with eticket reissue.

How to create SVC element for Residual value used for further transportation RSVT:

Create SVC element using origin and destination of the reissued ticket, e.g.:

>IUAYNN1RSVTHELTYO

Create TSM-P for manual pricing:

>TMC/VAY/L4

Add exchanged ticket number in FO element in TSM-P: original ticket number (105-3362612612) and TRCR EMD number (105-3096263492):

>TMI/FO-105-3362612612E1HEL19AUG20/19200856/105-3096263492M1

Check fare difference from TST. In this example the original fare was EUR 1991.00 so the difference is EUR 150.00.

TST00002     HELAJ38AT AA/19AUG M 1 LD 22AUG20 2359 OD HELHEL
T-E
FXP
1.OLYMPIC/TRAVELLER MR
1   HEL AY 061 H 01AUG 2355 OK HLN0A4M7        01APR01APR 2PC
2 O HND AY 062 H 08AUG 0135 OK HLN0A4M7        08APR08APR 2PC
HEL
FARE R EUR    1841.00
TX001 O EUR   253.00-YRVB TX002 O EUR     4.99-DQAP TX003 O EUR     9.54-FIDP
TX004 O EUR     0.90-XUAV TX005 O EUR     7.92-TKVC TX006 O EUR    20.67-SWAE
TX007 O EUR     0.80-OISE
TOTAL   EUR       0.00
GRAND TOTAL EUR       0.00
HEL AY TYO Q28.22 1011.12AY HEL Q28.22 1011.12NUC2078.68END ROE0.885647

8.FE PENALTY APPLIES
9.FO 105-3362612612HEL19AUG20/19200856/105-30962634923M1
10.FP O/INV
11.FV AY

Fill in TSM-P using reissue indicators for fare and possible taxes. Coupon value CV can be added at the same time:

>TMI/REUR150.00/W0/CV-150

Add original Form of Payment:

>TMI/FP-O/INV

TSM    2 TYPE P     HELAJ38AT AA/19AUG 11       EMD-S CARR AY
1.OLYMPIC/TRAVELLER MR
RFIC-D/D   FINANCIAL IMPACT
1. RFISC-99I RESIDUAL VALUE USED FOR FURTHER TRANSPORTATION          L   4
OPERATING CC-AY               CPN VALUE-150.00      ORIGIN-HEL DEST-TYO

ADD INF/RKS:

FARE R EUR 150.00
EXCH VAL EUR 150.00

TOTAL EUR 0.00
FO 105-3362612612HEL19AUG20/19200856/105-30962634923M1
FP O/INV

TST for ticket and TSM-P for EMD are now ready for issuance:

>TTP/TTM/RT

--- TST TSM RLR ---
RP/HELAJ38AT/HELAJ38AT AA/SU 19AUG20/1204Z NF65H6
1.OLYMPIC/TRAVELLER MR
2 AY 061 H 01AUG 4 HELHND HK1 2310 2 2355 1520+1 *1A/E*
3 AY 062 H 08AUG 4 HNDHEL HK1 0050 3 0135 0530 *1A/E*
4 SVC AY HK1 RSVT HELTYO
7 FA PAX 105-3362612613/ETAY/EUR0.00/19AUG20/HELAJ38AT/19200856/S2-3
8 FA PAX 105-3096263493/DTAY/EUR0.00/19AUG20/HELAJ38AT/19200856/S4

New Eticket:

TKT-1053362612613        RCI-                     1A LOC-NF65H6
OD-HELHEL SI-      FCPI-1   POI-HEL DOI-19AUG20 IOI-19200856
1.OLYMPIC/TRAVELLER MR      ADT            ST
1 OHEL AY 61   H 01AUG2355 OK HLN0A4M7      O   01APR01APR 2PC
2 OHND AY 62   H 08AUG0135 OK HLN0A4M7      O   08APR08APR 2PC
HEL
FARE   R EUR      1841.00
TOTALTAX EUR         0.00
TAXES    PD
TOTAL    EUR       NO ADC
/FC HEL AY TYO Q28.22 1011.12AY HEL Q28.22 1011.12NUC2078.68END ROE0.885647
FE PENALTY APPLIES
FO 105-3362612612HEL19AUG20/19200856/105-3096263492
FP O/INV
NON-ENDORSABLE
FOR TAX/FEE DETAILS USE TWD/TAX

New RSVT EMD

EMD-1053096263493     TYPE-S                                 SYS-1A LOC-NF65H6
INT-           FCI-1 1         POI-HEL        DOI-19AUG20         IOI-19200856
PAX- OLYMPIC/TRAVELLER MR                                                   ADT
RFIC-D FINANCIAL IMPACT
REMARKS-
CPN-1 RFISC-99I AY HELTYO S-O                       VALUE-150.00
DESCRIPTION-RESIDUAL VALUE USED FOR FURTHER TRANSPORTATION
PRESENT TO-
PRESENT AT-
ICW-1053362612613
SERVICE REMARKS-
FARE   R    EUR         150.00
EXCH VAL EUR     150.00      RFND VAL
TAX-
TOTAL       EUR         NO ADC
/FC
FO 105-3362612612HEL19AUG20/19200856/105-3096263492
FP O/INV