Change in the process how fare benefits are recognized
The criteria to get benefits* which are usually tied to either a certain booking class or travel class is changing. Starting from the 9th of June, these booking class (RBD) or cabin class-based benefits will be recognized only from the ticket type. The ticket type, also known as a fare family code, is stored automatically in the PNR when a PNR is priced and no extra entries are required.
Important information for Amadeus users:
Always price the flights before you confirm any benefits to the customer.
This is especially important when booking seats; you are able to see if the seat is included as a benefit (seat map, SSR) only after pricing the flights. The chargeability of the seat(s) is automatically checked at the time of repricing as well as ticket issuance. If you change the flights, re-pricing the flights or ticket revalidation is required for the seat validation.
If you need to do manual pricing, you will not be able to add the fare family code into the manual TST yourself; you must contact your local Finnair agent help desk for assistance. You can find your local contact details at http://easy.finnair.com/en/contact-us.
You can view and check the fare family code with a TQD entry; for example, TQD/T1/FC1 for TST number one, fare component one (fare family code is component specific so if you book eg. a combination of Light and Classic, you need to view both separately).
Important information for other GDS users:
We recommend issuing tickets before booking any seats to the customer as the seat validation only happens at ticketing time (see above the difference in Amadeus bookings for comparison).In other GDS’ bookings, the fare family code is automatically computed for both automatic and manual pricing at the time of ticketing.
If you are not certain that a fare family code is correctly stored in a PNR or you have any questions, please contact your local Finnair agent help desk, contact details at http://easy.finnair.com/en/contact-us.
* these benefits include seats, priority check-in, priority baggage, priority security, priority boarding, lounge access, wi-fi