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All Tampere and Turku flights to be operated by bus during 03JAN-01MAY23

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We are replacing all flights to/from Tampere and Turku with bus connections during January-April2023 *. Affected customers are informed directly and their updated travel info can be checked in GDS/NDC as well as in Finnair Manage Booking and in Finnair app. The changes do not require any actions on the bookings from the agents as Finnair updates the tickets at the same.

  • * The bus route runs from Turku and Tampere airports straight to Helsinki Airport.  The bus route from Helsinki Airport runs via Tampere and Turku airports to the city centers if needed. The bus connection is operated by Korsisaari bus company, with high-quality coaches that run on 100% biodiesel.  

AY229 HEL-TKU 

  • Original flight schedule: 00:05 – 00:40 
  • Replacing ground transportation: AY9607 HEL-TKU 00:05-02:15  

AY230 TKU-HEL   

  • Original flight schedule: 06:00 – 06:35 
  • Replacing ground transportation: AY9608 TKU-HEL 04:00-06:10  

 AY269 HEL-TMP  

  • Original flight schedule: 00:05 – 00:40
  • Replacing ground transportation: AY9603 HEL-TMP 00:05-02:15  

 ​​AY270 TMP-HEL  

  • ​​​​Original flight schedule: 06:05 – 06:40  
  • Replacing ground transportation: AY9604 TMP-HEL 04:00-06:10  

In case the new schedule is not suitable for customer, you can  

  • rebook to the afternoon bus departure on the same day. Rebooking in same RBD or lowest available in same cabin. 
    • Ticket must be updated as involuntary reissue using S indicator in front of the fare calculation on the reissued ticket (S indicator referring to commercial change taking place more than 2 days before departure). SKCHG must be added in the endorsement.
  • cancel and refund the ticket directly in your own GDS or if that is not possible, process refund via BSP/ARC (refund of ancillary services on EMDs to be processed via BSPlink refund application).   

If you rebook or cancel, one of the following OS element must be entered in the booking: OS AY CHANGE DUE TO FLT REPLACED BY AYBUS for changes or alternatively in case of refund OS AY REFUND DUE TO FLT REPLACED BY AYBUS.