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Impact of the wildfires in Rhodes, Greece on Finnair flights

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The wildfires in Rhodes, Greece have been brought under control, and flights to/from Rhodes continue to operate normally. 

We are sorry for any inconvenience and uncertainty the wildfires this situation causes may have caused you and our customers.  

Customers whose journey is affected by the wildfires will be contacted directly via an SMS and/or an e-mail. To receive Finnair’s messages, please make sure that customers’ contact information on bookings is up to date.  

EventWildfires in Rhodes, Greece  
Route impactedRHO
Travel dates impacted23JUL23-30JUL23  
Applies to tickets issued by23JUL23
New travel dates-1/2 /+ 14 days from original travel date 
Changes 

  • Postpone travel: Allowed (collect applicable charges) 
     
     

  • Change of destination: Allowed within Europe for another AY destination (collect applicable charges) 
     

  • Change return flight to earlier (AY1864/25JUL): One change free of charge for customers who have made booking directly from Finnair (add REMARK CHGD FOC DUE RHO WILDFIRES onto PNR)  

Airlines allowedFinnair (AY) only, rerouting to other airlines not allowed 
Booking class to be usedSame or lowest available booking class within same cabin 
Only same booking class possible (please contact agent info to reinstate original booking class) 
Number of allowed changesSee Changes
Mandatory waiver text in OSI elementOS AY CHANGE DUE TO RHO WILDFIRES  
Mandatory indicator in front of fare calculation on the reissued ticket
‘I’-indicator
Mandatory text in the endorsement
INVOL REROUTE to be used when involuntary reissue is due to unexpected reason 2 days or less before departure (together with ‘I’-indicator in the fare calculation) 
Refunds Not allowed unless ticket rules permitting    
  
AncillariesThe above-mentioned change policy applies also to ancillaries, for the one free change follow the ancillary instructions on Easy

Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form and mention “ARC Agent” in the additional information box)
  
Important information
  • Full instructions for involuntary changes are available here.
  • “Finnair (AY) only” also includes those flights which are operated by NoRRA or by Iberia for Finnair/Widerøe for Finnair
  • These same rules apply also to individual bookings with TO fares.
  • Adhering to this policy is the user’s responsibility. Finnair reserves the right to change or withdraw these guidelines at any time.
  • For bookings made with NDC technology; follow same guidelines but contact our Agent Help Desk by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change or cancellation.

 

Further information is available here. 

 

Passenger rights can be checked here.