Ancillary services
Travel extras can be added to flights at the time of booking or after. Please see below drop-down menu for all the different services. You will see the exact prices while purchasing.
Also, remember to check the ticket type benefits to see what's already included in the selected ticket type.
The service is available for flights marketed by AY and operated by AY or Norra, with a “*” mark in front of the AY flight number.
Charges depend on travel class, seat type, ticket type, length of the flight and passenger’s frequent flyer status. You can see the exact prices during the booking process.
Please see detailed descriptions of our seats on Finnair.com. Seat maps of our aircraft can be found on our fleet page.
Free seating
Seats are free of charge in the following cases:
Customer is travelling with a Business Flex ticket (exception: for POS Japan seats in Business Class are free of charge irrespective of ticket type).
Customer is travelling with a Premium Economy or Economy ticket type Flex (standard & preferred seats).
Customer is travelling with a Finnair Plus award ticket (standard seats).
Customer is a Finnair Plus Platinum Lumo member (all seats).
The benefit applies to other passengers in the same PNR (except group PNR), not valid on leisure flights AY1000–1999.
Customer is a Finnair Plus Platinum member (all except Comfort seats).
The benefit applies to other passengers in the same PNR (except group PNR), not valid on leisure flights AY1000–1999 .
Customer is a Finnair Plus Gold member (all except Extra Legroom and Comfort seats).
The benefit applies to other passengers in the same PNR (except group PNR), not valid on leisure flights AY1000–1999.
Customer is oneworld Emerald or Sapphire member (reservations through Finnair Customer service).
oneworld Emerald can choose all seat types except Comfort seats.
oneworld Sapphire can choose all seat types except Extra Legroom and Comfort seats.
Customer is an unaccompanied minor (UM), has reduced mobility, or following special services confirmed: WCHC, DPNA, BLND, DEAF, SVAN, MEDA and 1 of their travel partner + children in the same PNR.
Seated when the SSR is confirmed.
Customers travelling with children are seated automatically 3 days before departure to make sure each child is seated at least with one adult.
Terms and conditions
The service is only available for Finnair flights.
Operated and marketed by AY.
Operated by Norra and marketed by AY with a “*” mark in front of thee the AY flight number.
A paid seat request cannot be guaranteed, as it may need to be changed for operational, safety or security reasons, even after boarding the aircraft.
Passengers sitting on exit row seats must be at least 12 years old, speak and understand English or Finnish and they must be able to open the exit door if needed and assist the crew. It is not possible to use an extension belt on exit row seats.
In case we have to change the customer's seat, we will look to seat them in a suitable alternative. If customer for example buys the seat 11A which is a window seat, and it is changed to 15F – which is also a window seat – the delivered service is equivalent.
If the customer has reserved a paid seat and they change the flight times or dates in accordance with fare rules, the seat EMD can be transferred for new flight.
Paid seating is non-refundable if the customer cancels the flight, changes the routing, is involuntarily upgraded due to over-sales, or is not suitable to sit in the seat type selected (exit-row seat).
Booking instructions via NDC
Seat can be reserved at the time of booking by selecting the seat from the seat map.
If the customer has reserved a paid seat and they change the flight times or dates in accordance with fare rules, the seat EMD can be transferred for the new flight as long as the route remains the same and a seat with same value is booked.
Booking instructions via Edifact
Select a seat from the seat map and passenger association. If there are multiple passengers in the PNR, all the seats should be in the same SSR element.
Price chargeable SSR elements and issue EMD. Please note EMD cannot be issued without E-ticket.
Based on the selected seat type, one of the following SK elements will appear in the PNR after a few minutes:
Comfort Seat: SK PCST
Preferred seat: SK PPST
Window seat: SK PWST
Aisle seat: SK PAST
Middle seat: SK PMST
Exit-row seat: SK PLST
Front row seat: SK PBST
Any other seat: SK POST
If the customer has reserved a paid seat and they change the flight times or dates in accordance with fare rules, the seat EMD can be transferred for the new flight as long as the route remains the same and a seat with same value is booked.
Finnair uses Amadeus Issuance Limit – AIL to check for the document issuance for chargeable services. If the document is not issued within 72 hours from the time the flight segment is booked, but no later than 72 hours before the flight departure, the chargeable seats are cancelled. If either one of these limits if reached, AIL gives 2 hours for the document issuance before canceling the chargeable seats. At the time of EOT, AIL gives a warning message (shown in the PNR as OPW- and OPC-info for Amadeus users), telling when the documents need to be issued by.
Any baggage carried in addition to the free checked baggage allowance may be subject to an extra bag fee. It is possible to pay in advance for up to eight extra bags or sports equipment within the measures and weight of a standard bag. Extra bags can be purchased up until 3 hours before departure and through Manage booking until 5 minutes prior the check-in closes. Fares are available in GDS/NDC channels and at Finnair.com. The charges are for flights in one direction.
In case the baggage exceeds standard bag measures, heavy and/or oversized bag can be bought via NDC channels, Finnair Customer Care, in Manage booking or at the airport. For more information, please see Special baggage pages.
Terms and conditions
The service is only available for flights operated and marketed by AY or operated by Norra and marketed by AY with a “*” mark in front of the AY flight number.
With a customer holding a 105-ticket.
With a customer holding a ticket issued on another stock a Light iEMD is issued, more information is available in EMD-instructions.
It is not possible to sell pre-paid extra baggage if the passenger is traveling with an AY codeshare flight operated by another carrier .
If the customer has booked prepaid baggage and he/she changes the flight times or dates in accordance with fare rules, the prepaid baggage can be changed to another flight on same route.
Extra baggage is non-refundable.
Charges at the airport when there are other carriers in the same ticket
If the ticket includes flights from other airlines, IATA standards of the Most Significant Marketing Carrier (MSMC) define which airline’s baggage regulations apply to those flights. Extra baggage fees are defined by the airline that is carrying out the check-in. If possible, the extra bag charges are calculated according to the Most Significant Marketing Carrier’s extra bag charges.
Booking instructions via NDC
Extra baggage is available to purchase via NDC during the ancillary selection step at the time of booking or can be added after booking is created.
If the customer has booked extra baggage and wishes to change the flight time or date on the same route (in accordance with fare rules), the service will be transferred to the new flight at the time of ticket revalidation/reissue.
Booking instructions via Edifact
Prepaid baggage is booked as SR PDBG.
Before selling additional baggage, make sure that the PNR is priced.
Create a prepaid excess bag SSR element. Only one bag per SSR permitted.
Note: The ticket needs to be issued before or at the same time as the EMD-A, so that the EMD-A will get associated with the ticket.
Voluntary changes to another flight on same route: The service must be added to the new flight(s) and the earlier paid EMD is automatically associated to SSR(s) at the time of ticket revalidation/reissue.
Finnair offers Economy Class customers the possibility to select and pre-order a meal to enjoy on board for selected routes.
In short haul we offer a wide selection of different kind of cold and hot meals for every taste. The selection varies depending on the route. Detailed information about the meals is available on Finnair.com where you can also find ingredient info + main allergens.
Pre-order meals are available only on Finnair and Norra operated flights; they are currently not available on Madrid, Barcelona, Bergen and Tromsø flights.
The Nordic Kitchen onboard menu is available on all flights.
You can check the menu prices and availability when booking flights. Please note that there is a limited amount of meals available per flight. If the purchase is not successful, it means the quota may be full. Meals can also be purchased later via Manage booking, the Finnair app or during online check-in.
If the customer has pre-ordered a meal and wishes to change the flight time or date on the same route (in accordance with fare rules), the meal will be transferred to the new flight at the time of ticket revalidation/reissue.
Customers can buy lounge access (max. 3 h) to the Schengen-area and non-Schengen area Finnair Lounges at Helsinki Airport.
You can find information on lounge opening hours and introduction of each lounge on Finnair.com:
Finnair Lounges at Helsinki Airport
Terms and conditions
Available via NDC and in Edifact for Amadeus and Travelport offices.
The lounge is available in the service catalogue only when bookable.
The customer must be a passenger on a flight operated and marketed by Finnair, that departs from Helsinki Airport during the above-mentioned times.
The customer can use the lounge services for max. 3 hours prior to the actual flight departure time, not earlier.
Prices for adults and children can be checked while booking. Price may vary depending on flight departure time and date. Infants may access the lounges free of charge.
The service cannot be transferred to another person.
The service can be changed to another day if the original flight is changed and the new flight also departs during the above-mentioned times.
Refunds are permitted in case of flight cancellation or if the passenger buys a travel class upgrade.
The customer will receive a receipt of the purchase via email and the lounge access will be marked on the customer’s boarding pass.
Booking instructions
After booking and pricing the flights, you can see the lounges in the ancillary catalogue for applicable flight times.
Helsinki lounge is always subject to 24% VAT. VAT is included in the fee and automatically calculated as H7 tax in the EMD pricing.
Note: The ticket needs to be issued before or at the same time as the EMD-A, so that the EMD-A will be associated with the ticket.
If the customer has booked lounge access and wishes to change the flight time or date on the same route (in accordance with fare rules), the service will be transferred to the new flight at the time of ticket revalidation/reissue.
We offer a variety of internet packages for our long-haul and short-haul flights. Onboard Wi-Fi is available on all of Finnair’s Airbus fleet: A350, A330, A321, A320 and A319. In ATR and E90 there is no Wi-Fi connection.
See the internet package options and prices on Finnair.com.
The purchase in advance is not possible for some of our flights with significant connectivity gaps or disconnected areas: all of our flights flown with Airbus narrow-body fleet (A319, A320 and A321) are connected, but there are still satellite coverage gaps over some areas, such as Estonia, Latvia, North Sea, the Norwegian Sea (between Norway and Greenland) and the North Atlantic (between Spain and the Canary Islands).
Booking instructions
Booking, pricing and issuing the EMD is quick and easy by choosing the suitable ancillary services from the selection in NDC or using the Ancillary Catalogue in Edifact.
If the customer has booked internet access and wishes to change the flight time or date on the same route (in accordance with fare rules), the service will be transferred to the new flight at the time of ticket revalidation/reissue as long as the service is available also on the new selected flight.
Prepaid internet access is non-refundable.
What is Nordic Sky portal?
Nordic Sky portal is an onboard website that is accessible during flight with customer’s own device (no internet needed). It is complimentary for everyone and it offers useful information, features and services for the passengers, including: destination information, Finnair customer service, Finnair plus information and join, up-to-date news as well as digital newspapers/magazines. Customers can also enter some websites free of charge, e.g. finnair.com, finavia.com and finnairshop.com, and use Finnair mobile app when the internet connection is available.