Name correction

The flight ticket is an official document, wherein the passenger´s name has to be an exact match with the name in his/her travel document (passport). In case of misspellings, the passenger’s name needs to be corrected. The name correction can be authorised by Finnair Agent Info.

• One first name is enough.
• AE/A, OE/O => no correction needed. (E.g. name MAKINEN can be also written as MAEKINEN).
• Two separate first names Päivi Hannele or "two-part" first name Päivi-Hannele: in the PNR it’s OK to have PAIVI/PAEIVI/HANNELE/PAIVIHANNELE/PAEIVIHANNELE.

These also apply when a passenger is travelling to/from/via the USA.

Note: In DOCS the name must be written exactly the same way as in the passport's machine readable line: PAEIVI HANNELE MAEKINEN.

Name correction service fees 

(according to the country where the name correction is done)

Please note, in case of multiple AY tickets on same PNR name correction fee will apply per ticket. 

Name correction procedure – step by step

Service code for Amadeus users: NACO
EMD Reason for issuance code & sub code (EMD-S): D/225

If service is issued in other GDS than in Amadeus, add EMD number in PNR:
OS AY EMD 1058201141535 NAME CORRECTION FEE

AMADEUS PNR

1. Contact Finnair Agent Info. If the PNR includes FQTV, the FQTV line needs to be removed before name correction. Finnair adds an FO line for name correction, deletes the FA line and updates the passenger name element. Finnair adds authorisation for name correction.
   You can also choose to collect the name correction fee before contacting Finnair Agent Info. Please keep in mind that the name correction fee must be collected on the same day as the name is updated in the PNR.
2. Collecting the name correction fee on EMD-S NACO
   a. Creation of SCV element: IUAYNN1NACOLONHEL
   --- TSM ---
   REMES/RIITTA MS
   2 SVC AY HK1 NACO
   
   b. Create TSM-P
   TMC/VAY/L2 (line number where SVC-element is)
   
   Add fee, coupon value and form of payment (example amount 30): 
   TMI/F30/CV-30/FP-CASH  
   For name correction on Finland domestic ticket, VAT 10% must be separated:                                                             TMI/F27.27/X2.73YFGO/CV-27.27/FP-CASH  
   
   Add issued in connection with information:
   TMI/IC-TKT1054444333222
   
   c. Issue EMD
3. Add "Name correction" to the FE element and prepare TST for reissue. Please remember to add the FQTV line again before ticket issuance.
4. Re-issue the ticket (0eur re-issue).

3rd PARTY PNR (Galileo/Sabre etc.)

1. Create a new PNR, original booking class may be used.
2. Contact Finnair that will insert an authorization for full refund of original ticket against new ticket with new name, SR OTHS ZZ-FULL REFUND AND NEW TKT DUE TO NAME CORRECTION AUTH BY XX.
3. Collect the name correction fee on EMD-S NACO and insert document number in as OSI element OS AY EMD 1058201141535 NAME CORRECTION FEE. Element to be used depends on GDS.
4. Price the PNR, old fare can be used (manual pricing permitted).
5. In case of manual pricing
   – Add "original first issue DDMMMYY" to the FE element. 
   – Finnair adds authorization: SR OTHS ZZ-MANUAL PRICING DUE TO NAME CORRECTION AUTH BY XX.
6. Travel agent issues a new ticket, cancels the original booking and informs Finnair of it.

3rd PARTY PNR (Galileo/Sabre etc.) INCLUDING AY + OTHER AIRLINE (OAL) FLIGHTS

AY through fare is used:

1. Finnair shall give an authorisation for full refund, against new ticket and name correction fee.
2. Finnair inserts the Auth-by for refund as SSR: 
   SR OTHS ZZ-FULL REFUND AND NEW TKT DUE TO NAME CORR AUTH BY XX. 
3. Create a new PNR (original booking class, if available on the day of the new booking).
4. Collect the name correction fee on EMD-S NACO and insert document number in an OSI element OS AY EMD 1058201141535 NAME CORRECTION FEE.
5. Price the PNR, old fare can be used (manual pricing permitted) 
   Note: If OAL original booking class is not available, new booking class and fare applicable at the date of the new booking shall be used.
6. In case of manual pricing
   – Add “original first issue DDMMMYY” to the FE element. 
   – Finnair adds authorisation: SR OTHS ZZ-MANUAL PRICING DUE TO NAME CORR AUTH BY XX.
7. Issue a new ticket and inform AY of it.

Combination fare (AY fare + OAL fare) is used:

1. Finnair gives an authorisation for full refund, against new ticket and name correction fee.
2. Finnair inserts the Auth-by for refund as SSR: 
   SR OTHS ZZ-FULL REFUND AND NEW TKT DUE TO NAME CORR AUTH BY XX.
3. Collect the name correction fee on EMD-S NACO and insert document number in an OSI element OS AY EMD 1058201141535 NAME CORRECTION FEE of the old PNR.
4. Create a new PNR (booking class available on the day of the new booking).
5. Issue a new ticket, using fare applicable at the date of ticket issue and inform Finnair of new ticket number.