Handling of delayed baggage heavily congested

Hotspot

Dec 22, 2022

There are currently delays in baggage handling at many European airports due to the challenging winter weather conditions and other disruptions. Also, the delivery of delayed baggage can currently take longer than normally, and the delivery time can be some days. We are sorry for any inconvenience and understand the frustration of our customers; delayed baggage is delivered to customers always as soon as possible after its arrival at the destination.

If you get questions from customers about this topic, please advise customers to always label all baggage clearly by adding name and contact details, such as a mobile number and email address inside and outside of the bags.

If the baggage is delayed and don’t arrive together with customer’s flight:

Create a delay report for the bag online. Please remember to fill in all information correctly in the correct fields (e.g., first name and last name). This helps to follow the status of the delayed bag later. 
The status of the delayed bag can then be followed through WorldTracer service using customer’s last name and the report number.
In case the bag has not been found within 72 hours, please provide us with more information of the bag’s content online in English.
Finnair will contact the customer personally to organize the delivery of the bag once it has arrived.

Compensation

In case a bag is delayed, compensation can be applied from customer’s insurance company or from Finnair. We compensate for the reasonable costs of necessary items customer purchases during the trip. Please send a request to us through this feedback form within 21 days of receiving the bag. Please ask the customer to keep all the documents until the request is fully resolved.

Our customer service via phone and email regarding delayed baggage is unfortunately currently congested. We do our best to answer the calls as soon as possible. Whenever a case has been created in the above mentioned system (WorldTracer), that is the best source of information when following the bag’s journey back to the customer; our telephone service does not have any more information or visibility to the situation.