News for travel agents

Finnair will be introducing a new Ticketing Time Limit notification format

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Please be advised that the current SSR OTHS messages for ticketing time limits in individual PNRs will be replaced by OPW and OPC elements (for Amadeus agents) and SSR ADTK (for non-Amadeus agents) starting December 9, 2019 (this applies for PNRs created from this day onwards and PNRs created prior to this date but modified on this day or later). This allows Finnair to accurately calculate and apply ticketing time limits and notify agents in real-time.

Travel agencies benefit from this by receiving reliable information about ticketing time limits at booking time and can provide accurate ticketing time limit to the customer instantly. In case of rebooking a new time limit will be updated to the PNR.

Current SSR OTHS is added to a PNR with up to 4 hours’ delay from EOT/booking creation and only then queued to booking office for attention. The new OPC element (for Amadeus agents) and SSR ADTK (for non-Amadeus agents) will be processed immediately after EOT/booking creation and queued to booking office for attention.

In case ticket is not issued before the time limit expiry, segments are cancelled and PNR is queued to booking office for attention.
 

For Amadeus agents, there are two elements in the new procedure:

  • OPW – warning for time limit to remind about the approaching ticketing time limit (used only when the fare booked carries a flexible time limit)
  • OPC – cancellation time limit or last day to issue ticket. If no ticket issued before the given date and time, unticketed segments will be cancelled

For all other GDS users, the time limit will be shown as:

  • SSR ADTK element

During the transition to the new Time Limit Notification format SSR OTHS and OPC/SSR ADTK could be visible in a PNR in different lines. Only OPC/SSR ADTK will be the value to consider for the ticketing time limit deadline.

Both OPW and OPC are segment associated. If a ticket is issued, the OPW / OPC elements are removed from the booking.

Please note – All unticketed PNRs created prior to December 9, 2019 which have not been modified on December 9 nor December 10, will be processed for the new Time Limit Notification format on December 11, 2019. On this day, all unticketed PNRs will be queued to booking office for attention. Travel agent partners are asked to review the PNRs and acknowledge the new time limit and Time Limit format in each PNR. Please note that in some cases the new time limit might differ from the time limit in the old format.
 

Example of the elements:

  • An OPW element will be created after EOT to notify accurate TTL

OPW-31DEC:1435/1C7/AY REQUIRES TICKET ON OR BEFORE 03JAN:1435 HEL TIME ZONE/TKT/S3-4                          ​

  • An OPC element will process cancellation when the ticketing time limit is reached and if no ticket is issued

OPC-03JAN:1435/1C8/AY CANCELLATION DUE TO NO TICKET HEL TIME ZONE​/TKT/S3-4/P1-2 
 

All other GDS users will be notified about the ticketing time limits as SSR ADTK element:

SSR ADTK ZZ TO AY BY 11JAN 1759 HEL TIME ZONE OTHERWISE WILL BE XLD

(ZZ = indicator for the GDS through which the booking was created)