Finland-Russia border closure from 30NOV23 until further notice
Latest update: Please see the updated Exceptional Customer Policy in this news. |
As of 18 November 2023, at 00:01 (Finnish time) - equivalent to 17 November 2023 22:01 UTC - the land borders with Russia have been closed.
On 04 April 2024, The Finnish Government has decided that the border crossing points on the land border between Finland and Russia will remain closed until further notice. In addition, the border crossing points for maritime traffic at Haapasaari, the port of Nuijamaa and Santio will be closed to leisure boating as of 15 April 2024. The latest information regarding closure of the border crossing points can be found on the Finnish Boarder Guard's website.
For bookings made via NDC: same policy applies and for booking handling contact our Agent Help Desk by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change or cancellation.
Event | Finland´s land borders closure with Russia |
Route | All AY routes |
Travel dates impacted | 18NOV23 - until further notice |
Applies to tickets issued on or before |
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New travel dates | Within ticket validity (one year) |
Changes to origin/destination/stopover | Not allowed |
Airlines allowed | Finnair (AY) only |
Booking class to be used |
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Number of allowed changes | One change free of charge, further changes according to normal ticket rules |
Mandatory waiver text in OSI element | OS AY CHANGE DUE TO Russian border closure OS AY REFUND DUE TO Russian border closure |
Mandatory indicator in front of fare calculation on the reissued ticket | ‘I’-indicator |
Mandatory text in the endorsement | INVOL REROUTE to be used when involuntary reissue is due to unexpected reason 2 days or less before departure (together with ‘I’-indicator in the fare calculation) |
Refunds | Full or partial refund allowed. Cancel the booking/remaining segments and refund the ticket directly in your own GDS (if that is not possible, process refund via BSP/ARC). A customer refund will be treated under Force Majeure circumstances as per rules defined in the Condition of Carriage. Important to know that the customer will not receive a full refund. Customer’s pre-paid ancillaries are refunded and taken into force majeure calculation too. |
Ancillaries | The above-mentioned change policy applies also to ancillaries, for the one free change follow the ancillary instructions on Easy. Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form, mention “ARC Agent” in the additional information box) |
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Important information |
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