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Effects of Amsterdam Airport's restrictions on our flights for S23

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Amsterdam Airport is limiting arriving and departing  traffic between 26 March – 14 May 2023, and

therefore leading to cancellation of the following flights:

  • AY1301 HEL-AMS, 26MAR-22APR, operation days: Wed, Thu, Fri, Sat, Sun
  • AY1302 AMS-HEL, 26MAR-22APR, operation days: Wed, Thu, Fri, Sat, Sun
  • AY1305 HEL-AMS, 27MAR-22APR, operation days: Mon, Tue, Thu, Sat
  • AY1306 AMS-HEL, 27MAR-22APR, operation days: Mon, Tue, Thu, Sat 

The following flights will be operating normally:

  • AY1301 HEL-AMS, 26MAR-22APR, operation days: Mon, Tue
  • AY1302 AMS-HEL, 26MAR-22APR, operation days: Mon, Tue
  • AY1305 HEL-AMS, 27MAR-22APR, operation days: Wed, Fri, Sun
  • AY1306 AMS-HEL, 27MAR-22APR, operation days: Wed, Fri, Sun 

Traffic at Amsterdam Airport is restricted  from all airlines. We will start processing cancellations on 8 March 2023. 

Event

Amsterdam Airport is limiting arriving and departing traffic between 26MAR23 – 14MAY23

Applies to tickets issued by

21FEB23

Airports impacted

Amsterdam Airport (AMS) 

Changes 

Rebooking allowed to a later date until 30SEP2023 on same route. Rebook to original booking class or lowest available in same cabin.  

AY flights BRU & DUS AP only (no other airports) can be used. This option can be offered to passengers but not as a primary solution. 

No rerouting to other airlines allowed.

Number of allowed changes

One change free of charge, further changes according to normal ticket rules

Mandatory waiver text in OSI element

OS AY CHANGE DUE TO AMS CAPACITY RESTRICTION 
OS AY REFUND DUE TO AMS CAPACITY RESTRICTION

Refunds 

Full or partial refund allowed for unused segments; cancel the booking/remaining segments and refund the ticket directly in your own GDS (if that is not possible, process refund via BSP/ARC)

Bookings with connecting flights not in sync with new schedule

We have tried to keep all the connections which are on the same ticket but there might be cases where it is not possible to offer a smooth connection with the changed schedule; postpone the travel to a later flight/date in original booking class or cancel the booking for a full refund, rerouting to other airline is not allowed

Groups

  • If tickets have been issued, Finnair will re-route to alternative services
  • If tickets have not yet been issued, Finnair will rebook on alternative Finnair operated flights. In case an alternative option is not available and therefore offered, please contact Finnair Group Sales Support for further information

Ancillaries

The above-mentioned change policy applies also to ancillaries, for the one free change follow the ancillary instructions on Easy.

Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form, mention “ARC Agent” in the additional information box)

Important information

  • Full instructions for involuntary changes are available here.  
  • For bookings made with NDC technology; follow same guidelines but contact our Agent Help Desk by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change or cancellation. 
  • These same rules apply also to individual bookings with TO fares. 
  • Adhering to this policy is the user’s responsibility. Finnair reserves the right to change or withdraw these guidelines at any time.

More information about the customer communication at finnair.com.