News for travel agents

DAT LT operates some Finnair short-haul flights during December 2023 and January 2024

Hotspot

Finnair leases an A320 aircraft and crew from DAT LT between 1 December 2023 and 6 January 2024 to support our busy holiday season. DAT LT operates some of our Berlin, Stockholm Arlanda, Oulu, Budapest, Copenhagen and Frankfurt flights according to the original schedule.

DAT LT follows Finnair’s safety instructions and service concept, and the DAT crew serves customers in English. Read more about our short-haul service here. Unfortunately, wifi is not available on our flights operated by DAT.

If customer’s operating airline changes from Finnair to DAT, Finnair will contact the customer personally via e-mail. To receive Finnair’s messages, please make sure that customers’ contact information on bookings is up to date.

EventDAT wet lease
Route/market/destination/airports impactedHEL-ARN/OUL/BER/BUD/CPH/FRA-HEL
Travel dates impacted01DEC23-06JAN24
Applies to tickets issued by20NOV23
New travel dates-7/+14 days from original travel date
Changes to origin/destination/stopover Allowed within same country/neighboring city, ground transportation at own expense or ground transportation expenses covered by Finnair (AY)
Airlines allowedFinnair (AY) operated and marketed only, rerouting to other airlines not allowed 
Booking class to be usedSame or lowest available booking class within same cabin
Number of allowed changesOne change free of charge, further changes according to normal ticket rules
Mandatory waiver text in OSI elementOS AY CHANGE DUE TO DAT WETLEASE
OS AY REFUND DUE TO DAT WETLEASE
Mandatory indicator in front of fare calculation on the reissued ticket‘S’ -indicator
Mandatory text in the endorsementSKCHG to be used for involuntary changes when there is more than 2 days before departure (together with ‘S’ indicator in the fare calculation)
Refunds Full or partial refund allowed; cancel the booking/remaining segments and refund the ticket directly in your own GDS (if that is not possible, process refund via BSP/ARC)
Bookings with connecting flights not in sync with new scheduleWe have tried to keep all the connections which are on the same ticket but there might be cases where it is not possible to offer a smooth connection with the changed schedule; postpone the travel to a later flight/date in original booking class or cancel the booking for a full refund, rerouting to other airline is not allowed
AncillariesThe above-mentioned change policy applies also to ancillaries, for the one free change follow the ancillary instructions on Easy

Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form and mention “ARC Agent” in the additional information box)
Groups
  • If tickets have been issued, Finnair will re-route to alternative services
  • If tickets have not yet been issued, Finnair will rebook on alternative Finnair operated flights. In case an alternative option is not available and therefore offered, please contact Finnair Group Sales Support for further information
Important information
  • Full instructions for involuntary changes are available here.
  • “Finnair (AY) only” also includes those flights which are operated by NoRRA or by Iberia for Finnair/Widerøe for Finnair
  • These same rules apply also to individual bookings with TO fares.
  • Adhering to this policy is the user’s responsibility. Finnair reserves the right to change or withdraw these guidelines at any time.

More information about the customer communication at finnair.com on Travel updates page.