Changes in Finnair traffic plan for summer 2022

AFFECTED SEASON:

Summer 2022 (27MAR-29OCT)

IF THERE IS A SCHEDULE CHANGE:

Finnair will automatically update the new flight details to the reservation and update the ticket. 

If the customer does not accept the change, you can

• rebook to a later date, maximum 360 days onwards from the day you are making the change (rebook on same route, rebook to original booking class or lowest available in same cabin, no rerouting to other airline allowed)
• cancel and refund the ticket directly in your own GDS or if that is not possible, process refund via BSP/ARC (refund of ancillary services on EMDs to be processed via BSPlink refund application)

If you are using Amadeus or Travelport (Galileo, Apollo and Worldspan) you are able to display and further perform reissue/exchange even after Finnair has reissued the original document.

IF THE ORIGINAL FLIGHT IS CANCELLED BUT A NEW FLIGHT/DATE IS SUGGESTED FOR CUSTOMER:

Finnair will automatically book a new flight/flights to the reservation and update the ticket. 

If the customer does not accept the change, you can

• rebook to a later date, maximum 360 days onwards from the day you are making the change (rebook on same route, rebook to original booking class or lowest available in same cabin, no rerouting to other airline allowed)
• cancel and refund the ticket  directly in your own GDS or if that is not possible, process refund via BSP/ARC (refund of ancillary services on EMDs to be processed via BSPlink refund application)

If you are using Amadeus or Travelport (Galileo, Apollo and Worldspan) you are able to display and further perform reissue/exchange even after Finnair has reissued the original document.

IF A FLIGHT IS CANCELLED AND THE DESTINATION WILL NOT BE OPERATED AT ALL:

Full (or partial) refund is the only offered option, no rebooking to other destination or to other airline is allowed.

Process refund directly in your own GDS or if that is not possible, process refund via BSP/ARC.

BOOKINGS WITH CONNECTING FLIGHTS NOT IN SYNC WITH NEW SCHEDULE:

We have tried to keep all the connections which are on the same ticket but there might be cases where it is not possible to offer a smooth connection with the changed schedule.

In case the customer does not accept the proposed new connection, the only option is to try to postpone the travel to a later date or cancel the booking for full refund.

Due to extremely limited availability to many of our destinations (even with our partner airlines) rerouting to other airlines is not allowed.   

Among our long-haul passengers we have identified some onward connections to beyond-destinations which we want to highlight. Please observe the following guidelines for rebooking the onward journey operated by another airline. These guidelines apply to 105-documents (in case ticket is issued on another airline’s ticket stock, please contact respective airline for further guidelines).

Australia: rebooking to original carriers and destinations only, or full refund
New Caledonia (Noumea): If onward connection is with Aircalin (SB), ok to rebook via SIN with SB or full refund. No rerouting to other airlines allowed.
Canada & Mexico: rerouting to other AJB carriers ok, or full refund
South America: rebooking to original carriers and destinations only, or full refund
Caribbean Islands: rebooking to original carriers and destinations only, or full refund

FLIGHTS TO/FROM NORTH AMERICA (ATLANTIC JOINT BUSINESS ROUTES):

There are no significant changes expected to flight schedules to/from North America. If customer still needs to change their flights, follow the flexible "Book with confidence" guidelines, valid for all tickets purchased until 31MAY (rebook to any of the AJB carriers allowed, AA/AY/BA/IB).

TO FARES:

These same rules apply also to individual Tour Operator bookings using TO fares, but they do not apply to Aurinkomatkat/Suntours, other tour operators’ customers.

GROUP BOOKINGS:

Non-ticketed group bookings: rebooking only on original route for alternative travel dates, no rebooking for other airlines allowed. If flight is cancelled and no alternative option is available but deposit is already paid, full deposit refund is allowed (even if only one flight in the itinerary has been cancelled).

For ticketed group bookings: rebooking only on original route for alternative travel dates. Full refund permitted even if only one flight in the itinerary has been cancelled and no alternative option is available.

WAIVER CODE:

Separate waiver code is not needed; the SSR INVOL element in the booking acts as your waiver.

Please follow the instructions on this page, you do not have to call us for extra authorization if you need to rebook customer to another date or if customer asks for a refund.

OS ELEMENT:

If you rebook or cancel, the following OS element must be entered in the booking.

• in case the customer wishes to rebook to another date/flight:
  OS AY CHANGE DUE TO S22 SCHED CHG
• in case the customer asks for refund:
  OS AY REFUND DUE TO S22 SCHED CHG 

ANCILLARIES:

Due to the schedule/flight change, unfortunately we might not be able to confirm some of the pre-purchased or pre-booked travel extras such as meals or pet transportation to the new flights. Check the PNR and if ancillary SSR is returned as UN, process the EMD refund via BSPlink refund application.

Note that for EMDs only display access is allowed. 

VOLUNTARY CHANGES:

Our flexible "Book with confidence" policy applies for all voluntary changes on the same route for tickets purchased until 31MAY. Read more on our Covid-19 page.

For other voluntary changes or cancellations, ticketed fare rules apply.

If customer has purchased ancillaries, please follow the normal EMD change procedure to change the ancillaries to the new flights.

NOTE:

We expect our agent info and customer care telephone lines to be extremely busy in the coming days. We truly apologize for the long waiting time.