News for travel agents

25NOV Guidelines for possible strike at HEL airport

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Due to the possibility of an upcoming strike Finnair allows VOLUNTARY rerouting on Finnair and Norra operated flights only. The Finnish Aviation Labour Union (IAU) has issued a support strike warning notice concerning the ground handling operations for the following time period: 25.11.2019.

Finnair is not a negotiating party on this labour dispute, but still Finnair and its customers could be severely affected on this threat due to ground handling personnel going on strike at Helsinki airport.

Please follow our Info page at finnair.com.

AY POLICY FOR VOLUNTARY REROUTINGS / REFUNDS / COMPENSATIONS FOR AY STOCK 105-TICKETED PAX
Cities affected All Finnair and Norra destinations
Tickets issued by 19.11.2019
Ticket travel dates 25.11.2019
New travel dates 21.11.2019 – 24.11.2019 or 26.11.2019 – 1.12.2019
Inventory requirement, Booking class Same cabin class.
Origin/Destination/Stopover changes No.
Refund of tickets Only when flight is cancelled or if flight is delayed for 5 or more hours and customer wishes to cancel the flight
Number of voluntary ticket changes 1 free of charge, on second or more normal ticket rules apply
Connections to other carriers Only AY or Norra operated flights can be rerouted, other carrier flights are not to be rebooked.
Hotel accommodation No.
SSR Rerouting due strike thread 25nov