Finnair policy for flight disruptions
Please see below guidelines for different scenarios, including separate sections for Joint Business routes and itineraries with other airlines. You can find supporting refund instructions on Refund page. For group bookings, please see disruptions under Group Travel.
In case of major disruption, we will inform customers via SMS/emails so please make sure that customer contact details are always found on bookings.
If Finnair flight is cancelled or the delay is more than 5 hours, customer is entitled to an alternative connection or to a refund. Please see detailed policies below.
In arrival delay scenarios, in 0-48h window, where onward connections under the same ticket are missed, the operating carrier is in charge of rerouting the customer to one's final destination, offering customer care and customer notifications. When Finnair is the operating carrier, in these situations;
- Finnair will look for the new solution to each customer.
- All further changes are considered as voluntary changes.
Please make sure that customer contact details are always found on bookings.
The following table is for departure delay scenarios.
0–2 days | Under 3 hours | According to ticket rules. Possible to change +/- 2 days to AY flight free of charge in same booking class, if connecting flight is missed. | According to ticket rules | Operating carriers' responsibility |
0–2 days | Over 3 hours | According to ticket rules. Possible to change +/- 2 days to AY flight free of charge in same booking class, if connecting flight is missed. | According to ticket rules, entitled for refund if the delay is more than 5 hours or if the purpose of the journey is not met anymore. | Operating carriers' responsibility |
Days to departure | Timing Change | Rebooking/Rerouting | Refund | Responsible carrier |
---|
Schedule changes eg. due to commercial reasons usually take place latest 14 days before the departure. However, the same policy applies if the change should occur 2–14 days before departure.
2–365 days | 30min or less | According to ticket rules | According to ticket rules | Marketing carriers' responsibility |
2–365 days | 31min and more | Possible to change +/- 14 days to AY operated and marketed flight free of charge in same booking class or lowest available in same cabin. If no reasonable solution with AY can be found, AY* AJB & SJB and oneworld (excluding QR) options can be used. | Full or partial refund if change is 1h or more | Marketing carriers' responsibility |
Days to departure | Timing Change | Rebooking/Rerouting | Refund | Responsible carrier |
---|
0–2 days | Best available AY operated and marketed flight. Possible to change +/-14 days. If no reasonable solution with AY can be found, AY* AJB & SJB and oneworld (excluding QR) can be used but possible to change +/-2 days. Same RBD or lowest available in same cabin. | Full or partial refund of unused ticket and ancillaries | Operating carrier is responsible of all rebookings and notifications |
2–365 days | Best available AY operated and marketed flight. Possible to change +/-14 days. If no reasonable solution with AY can be found, AY* AJB & SJB and oneworld (excluding QR) can be used. Same RBD or lowest available in same cabin. | Full or partial refund of unused ticket and ancillaries | Marketing carrier is responsible of all rebookings and notifications |
Days to departure | Rebooking/Rerouting | Refund | Responsible carrier |
---|
Atlantic Joint Business (AJB) disruption policy
Below guidelines apply to tickets issued on Finnair 105 stock. For tickets issued on other stock than 105, please follow corresponding carrier's policy.
Schedule change policy
Schedule changes eg. due to commercial reasons usually take place 14 days before the departure. However, the same policy applies if the change should occur 2–14 days before departure.
Days to departure | Timing Change | Rebooking/Rerouting | Refund | Responsible carrier |
---|---|---|---|---|
0–72 hours | 30min or less | According to ticket rules | According to ticket rules | Operating carriers' responsibility |
0–72 hours | 31min and more | Possible to change +/- 2 days to AY marketed and AY/AA/BA/EI/IB operated flight free of charge in same booking class or lowest available in same cabin. If broken connections caused by the AY timing change, ok to use AY* and AJB/SJB carrier if no reasonable connection with AY* AY/AA/BA/EI/IB can be found. | Full or partial refund if change is 1h or more | Operating carriers' responsibility |
3–14 days | 30min or less | According to ticket rules | According to ticket rules | Marketing carriers' responsibility |
3–14 days | 31min and more | Possible to change +/- 2 days to AY marketed and AY/AA/BA/EI/IB operated flight free of charge in same booking class or lowest available in same cabin. If broken connections caused by the AY timing change, ok to use AY* and AJB/SJB carrier if no reasonable connection with AY* AY/AA/BA/EI/IB can be found. | Full or partial refund if change is 1h or more | Marketing carriers' responsibility |
14–365 days | 30min or less | According to ticket rules | According to ticket rules | Marketing carriers' responsibility |
14–365 days | 31min and more | Possible to change +/- 2 days to AY marketed and AY/AA/BA/EI/IB operated flight free of charge in same booking class or lowest available in same cabin. If broken connections caused by the AY timing change, ok to use AY* and AJB/SJB carrier if no reasonable connection with AY* AY/AA/BA/EI/IB can be found. | Full or partial refund if change is 1h or more | Marketing carriers' responsibility |
Cancellation policy
Days to departure | Rebooking/Rerouting | Refund | Responsible carrier |
---|---|---|---|
0–72 hours | Operating carrier is responsible of all rebookings and notifications. | Full or partial refund of unused ticket and ancillaries | Operating carrier is responsible of all rebookings and notifications |
72 hours–14 days | AY marketed and AY/AA/BA/EI/IB operated flight to be always prioritized. If no reasonable solution with AY can be found, AJB & SJB and oneworld (excl. QR) can be used. Same RBD or lowest available in same cabin. | Full or partial refund of unused ticket and ancillaries | Marketing carrier is responsible of all rebookings and notifications |
14–365 days | AY marketed and AY/AA/BA/EI/IB operated flight. Possible to change -2/+7 days. If no reasonable solution with AY can be found, AY* AJB & SJB and oneworld (excl. QR) can be used. Same RBD or lowest available in same cabin. | Full or partial refund of unused ticket and ancillaries | Marketing carrier is responsible of all rebookings and notifications |
Siberian Joint Business (SJB) disruption policy
Below guidelines apply to tickets issued on Finnair 105 stock. For tickets issued on other stock than 105, please follow corresponding carrier's policy.
Schedule change policy
Schedule changes eg. due to commercial reasons usually take place 14 days before the departure. However, the same policy applies if the change should occur 2–14 days before departure.
Days to departure | Timing Change | Rebooking/Rerouting | Refund | Responsible carrier |
---|---|---|---|---|
0–24 hours | 30min or less | According to ticket rules | According to ticket rules | Operating carriers' responsibility |
0–24 hours | 31min and more | Possible to change +/- 2 days to AY marketed and AY/BA/IB/JL operated flight free of charge in same booking class or lowest available in same cabin. If broken connections caused by the AY timing change, AY* AJB & SJB and oneworld (excl. QR) can be used. | Full or partial refund if change is 1h or more | Operating carriers' responsibility |
24 hours–14 days | 30min or less | According to ticket rules | According to ticket rules | Marketing carriers' responsibility |
24 hours–14 days | 31min and more | Possible to change +/- 2 days to AY marketed and AY/BA/IB/JL operated flight free of charge in same booking class or lowest available in same cabin. If broken connections caused by the AY timing change, AY* AJB & SJB and oneworld (excl. QR) can be used. | Full or partial refund if change is 1h or more | Marketing carriers' responsibility |
14–365 days | 30min or less | According to ticket rules | According to ticket rules | Marketing carriers' responsibility |
14–365 days | 31min and more | Possible to change +/- 2 days to AY marketed and AY/BA/IB/JL operated flight free of charge in same booking class or lowest available in same cabin. If broken connections caused by the AY timing change, AY* AJB & SJB and oneworld (excl. QR) can be used. | Full or partial refund if change is 1h or more | Marketing carriers' responsibility |
Cancellation policy
Days to departure | Rebooking/Rerouting | Refund | Responsible carrier |
---|---|---|---|
0–24 hours | Operating carrier is responsible of all rebookings and notifications. | Full or partial refund of unused ticket and ancillaries | Operating carrier is responsible of all rebookings and notifications |
24 hours–14 days | AY marketed and AY/BA/IB/JL operated flight to be always prioritized. If no reasonable solution with AY can be found, AY* AJB & SJB can be used. Same RBD or lowest available in same cabin. | Full or partial refund of unused ticket and ancillaries | Marketing carrier is responsible of all rebookings and notifications |
14–365 days | AY marketed and AY/BA/IB/JL operated flight. Possible to change -2/+7 days. If no reasonable solution with AY can be found, AY* AJB & SJB can be used. Same RBD or lowest available in same cabin. | Full or partial refund of unused ticket and ancillaries | Marketing carrier is responsible of all rebookings and notifications |
Involuntary changes to other airline tickets in AY operated disruptions
If the customer has not yet started one's journey, we try to keep the original ticket on the original ticketing carrier/booking source (eg. travel agent). If the customer is holding another airline ticket and there is a disruption on a Finnair operated flight, the general involuntary rebooking and reissuing policies are as per below chart:
Customer is holding another airline ticket | Responsible carrier |
---|---|
Disruption occurs 0–48h before the departure | Finnair |
Disruption occurs 48h or beyond the departure | Marketing carrier |
Exceptional policy applies for
- AJB: window for operating carrier ticketing duty is 0–72h before the departure
- SJB: window for operating carrier ticketing duty is 0–24h before the departure
Codeshare & OAL Changes
Codeshare changes (AY marketed flights)
Finnair as a marketing carrier is responsible of rebooking and notifying AY* marketed customers on our codeshare flights when a schedule change or a cancellation happens outside operative window (generally >2 days to dep).
Other airline changes (pure OAL flight cancelled)
Other airline is responsible for rebooking the customer, even if it is ticketed on 105. Refund can be made via the original booking source (eg. travel agent).