Finnair Easy News

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German trade union’s strike on 10 March 2025

Operational news

Latest update: Exceptional Customer Policy published for cancelled flights and another Exceptional Customer Policy published for operating flights.

The German trade union Verdi has announced a strike affecting ground handling at multiple airports in Germany on 10 March 2025. The strike is announced for the following stations: Berlin, Dusseldorf, Frankfurt, Hamburg and Munich.

We are monitoring the situation closely and will update any new information in this news. We are sorry for the uncertainty this situation may cause you and our customers, and we will do our best to minimise the impact on their journey. Customers can make changes to their journey according to the relevant Exceptional Customer Policy below by contacting the ticket-issuing agency or Finnair Customer Service. Please be advised that there are two separate exceptional policies.

Customer communication: If the customer’s journey is disrupted, Finnair will update the PNR/ticket and contact the customer personally via SMS and/or email. To receive Finnair’s messages, please make sure that customers’ contact information on bookings is up to date.

For bookings made via NDC: same policy applies, and for booking handling contact our Agent Help Desk. The smoothest option for contacting is by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change or cancellation.

 

Involuntary exceptional policy for flights that are cancelled:

Event German trade union’s strike on 10MAR25
Flights impacted 

To/from FRA: all 10MAR flights cancelled

To/from BER: all 10MAR flights cancelled

From HAM: AY1422, AY1424, AY1426 10MAR cancelled

From DUS: AY1392 10MAR cancelled

Travel dates impacted 10MAR25
Applies to tickets issued by 09MAR25
New travel dates  -7/+14 days from original travel date 
Changes to origin/destination/stopover Allowed for Finnair operated flights between HEL and AMS / BRU / CPH / within the same country (Germany) if the original routing is unavailable and the customer requests a change of destination.
Airlines allowed Finnair (AY) operated and marketed only, rerouting to other airlines not allowed 
Booking class to be used Same or lowest available booking class within same cabin 
Number of allowed changes One change free of charge, further changes according to normal ticket rules 
Mandatory waiver text in OSI element OS AY INVOLUNTARY CHANGE DUE TO STRIKE AT GERMAN AP
Mandatory indicator in front of fare calculation on the reissued ticket ‘I’-indicator 
Mandatory text in the endorsement INVOL REROUTE to be used when involuntary reissue is due to unexpected reason 2 days or less before departure (together with ‘I’-indicator in the fare calculation) 
Changing bookings made via NDC The same change policy applies. For booking handling, in case not possible in the booking tool, alternatively Finnair Agency Sales Tool (FAST) can be used by importing the PNR, or contact our Agent Help Desk 
Refunds for bookings made via NDC 

Full or partial refund is allowed.

 

Before requesting refund, the booking must be cancelled. 

1) If the flight is not cancelled by AY, contact Agent Help Desk and request the cancellation of the booking. Proceed with the refund request via BSP/ARC. 

2) If the flight is cancelled by AY, booking can be cancelled by contacting Agent Help Desk. Apply for refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions. 

Refunds for bookings made via Edifact 

Full or partial refund allowed.

 

Cancel the booking/remaining segments and refund the ticket directly in your own GDS. If that is not possible, apply for refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions. 

Bookings with connecting flights not in sync with new schedule We have tried to keep all the connections which are on the same ticket but there might be cases where it is not possible to offer a smooth connection with the changed schedule; postpone the travel to a later flight/date in original booking class or cancel the booking for a full refund, rerouting to other airline is not allowed 
Ancillaries 

The above-mentioned change policy applies also to ancillaries for the one free change. In most cases the service will be automatically transferred to the new flight at the time of ticket revalidation/reissue. Otherwise, please re-associate the EMD and SSR manually or contact our Agent Help Desk. 

 

Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form, mention “ARC Agent” in the additional information box) 

Groups 
  • If tickets have been issued, Finnair will re-route to alternative services
  • If tickets have not yet been issued, Finnair will rebook on alternative Finnair operated flights. In case an alternative option is not available and therefore offered, please contact Finnair Group Sales Support for further information 
Important information 
  • Full instructions for involuntary changes are available here.
  • “Finnair (AY) only” also includes those flights which are operated by NoRRA or by Iberia for Finnair/Widerøe for Finnair
  • These same rules apply also to individual bookings with TO fares.
  • Adhering to this policy is the user’s responsibility. Finnair reserves the right to change or withdraw these guidelines at any time. 

 

Voluntary exceptional policy for flights that are operating:

EventGerman trade union’s strike on 10MAR25
Flights affectedFlights between HEL and FRA, MUC, BER, HAM, and DUS (from/to) that are operating normally
Travel dates affected10MAR25
Applies to tickets issued by07MAR25
New travel dates-2/+7 days from original travel date
Changes to origin/destination/stopover Not allowed
Airlines allowedFinnair (AY) operated and marketed only, rerouting to other airlines not allowed
Booking class to be usedSame or lowest available booking class within same cabin
Number of allowed changesOne change free of charge, further changes according to normal ticket rules
Mandatory waiver text in OSI elementOS AY VOLUNTARY CHANGE DUE TO STRIKE AT GERMAN AP
Mandatory indicator in front of fare calculation on the reissued ticket‘I’-indicator
Mandatory text in the endorsementINVOL REROUTE to be used when involuntary reissue is due to unexpected reason 2 days or less before departure (together with ‘I’-indicator in the fare calculation)
Changing bookings made via NDCThe same change policy applies. For booking handling, in case not possible in the booking tool, alternatively Finnair Agency Sales Tool (FAST) can be used by importing the PNR, or contact our Agent Help Desk
Refunds for bookings made via NDCRefund according to ticket rules.
Refunds for bookings made via EdifactRefund according to ticket rules.
Ancillaries

The above-mentioned change policy applies also to ancillaries for the one free change. In most cases the service will be automatically transferred to the new flight at the time of the ticket revalidation/reissue. Otherwise, please re-associate the EMD abd SSR manually or contact our Agent Help Desk.

Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form and mention “ARC Agent” in the additional information box)

Important information

  • Hotel accommodation not allowed.

  • “Finnair (AY) only” also includes those flights which are operated by NoRRA / Iberia / Widerøe for Finnair.

  • These same rules apply also to individual bookings with TO fares.

  • Adhering to this policy is the user’s responsibility. Finnair reserves the right to change or withdraw these guidelines at any time.

 

Passenger rights can be checked here.