Finnair Easy News

31 July 2024

Finnair will end its routes between Stockholm, Copenhagen and Doha as of 15 January 2025

Operational news

Finnair will end its routes between Stockholm, Copenhagen and Doha from mid-January, following a transformation with our oneworld partner Qatar Airways. In practice, this means that Finnair will no longer operate these routes from Copenhagen or Stockholm Arlanda as of January 15, 2025, and from Doha as of January 16, 2025. Finnair customers who are affected by these cancellations will be rerouted, mostly on Qatar Airlines-operated flights on same routes. Finnair will continue to offer codeshare flights on Qatar Airways’ flights.

Finnair will propose a new connection to the affected customers and automatically update the tickets. In case the new schedule is not suitable for the customer, the SSR OTHS INVOL element in the booking permits one further free involuntary change and/or cancellation as per the guidelines below.

For bookings made via NDC: same policy applies for NDC bookings. In case your selected connection doesn’t support the involuntary reissue or refund features, please contact our Agent Help Desk for booking handling by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change or cancellation.

Event	Termination of AY ops on DOH-ARN/CPH routes
Route/market/destination/airports impacted	DOH-ARN, ARN-DOH, DOH-CPH, CPH-DOH
Travel dates impacted	As of 15JAN25
Applies to tickets issued by	31JUL24
New travel dates	-14/+14 days from original travel date
Rerouting / Airlines allowed	Finnair (AY) as primary rerouting option: AY marketed QR operated (AY*QR) flights on these same routes. Finnair (AY) as secondary rerouting option: AY operated DOH-HEL-DOH flights with AY inbound/outbound flight from/to ARN/CPH Oneworld rerouting: Allowed (excluding QR)
Booking class to be used	Same or lowest available booking class within same cabin (upgrades to higher cabin are not allowed). If the same or lower booking class is not available, higher booking class in the same cabin can be booked and hence fare difference, tax, and service fees are not to be collected.
Number of allowed changes	One change free of charge, further changes according to normal ticket rules
Mandatory waiver text in OSI element	OS AY CHANGE DUE TO DOH ROUTE TERMINATION OS AY REFUND DUE TO DOH ROUTE TERMINATION
Mandatory indicator in front of fare calculation on the reissued ticket	‘S’ -indicator
Mandatory text in the endorsement	SKCHG to be used for involuntary changes when there is more than 2 days before departure (together with ‘S’ indicator in the fare calculation)
Changing bookings made via NDC	The same change policy applies. For booking handling, in case not possible in the booking tool, contact our Agent Help Desk by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change.
Refunds	Full or partial refund is allowed. Edifact bookings: Cancel the booking/remaining segments and refund the ticket directly in your own GDS. If that is not possible, apply for refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions. NDC bookings: Before requesting refund, the booking must be cancelled. Booking can be cancelled using Manage booking on Finnair.com or by contacting Agent Help Desk. Apply for refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions.
Bookings with connecting flights not in sync with new schedule	We have tried to keep all the connections which are on the same ticket but there might be cases where it is not possible to offer a smooth connection with the changed schedule; postpone the travel to a later flight/date in original booking class or cancel the booking for a full refund, rerouting to other airline is not allowed.
Ancillaries	The above-mentioned change policy applies also to ancillaries, for the one free change follow the ancillary instructions on Easy Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form and mention “ARC Agent” in the additional information box)
Groups	If tickets have been issued, Finnair will re-route to alternative services If tickets have not yet been issued, Finnair will rebook on alternative Finnair operated flights. In case an alternative option is not available and therefore offered, please contact Finnair Group Sales Support for further information
Important information	Full instructions for involuntary changes are available here. “Finnair (AY) only” also includes those flights which are operated by NoRRA or by Iberia for Finnair/Widerøe for Finnair These same rules apply also to individual bookings with TO fares. Adhering to this policy is the user’s responsibility. Finnair reserves the right to change or withdraw these guidelines at any time.

Passenger rights can be checked here.

More information about the customer communication at finnair.com.