Whenever Finnair cancels a flight, customer is entitled to a full refund of an unused flight or an undelivered, pre-paid travel extra (ancillary service). The simplest way to get refund for unused ticket/coupon is to process the refund directly via your own GDS system. Note! Just coupon status change to R-refunded is not reflecting monetary refund through BSP settlement. All refunds through GDS are audited, in case of discrepancy in refund amount, Debit Memo (ADM) is raised for Travel Agent through BSP.
For EMD-coupon associated to flight coupon, please apply for refund via BSPlink Refund Application (RA).
Customer can also get a refund if their flight is delayed more than 5 hours or if the flight due to delay is no longer serving any purpose in relation to the passenger's original travel plan.
Unless there are specific instructions on Finnair Easy’s Agency Hotspot, travel agencies need an authorization from Finnair. Please contact Finnair’s Agent Help. However, if a flight has been cancelled by Finnair and is on UN/UC/HX status in the GDS and no suitable alternative is offered, no further authorization is needed. All flights not to be used must be cancelled from the PNR.
The refundable amount depends on ticket’s fare type. Process for voluntary refunds is the same as for involuntary refunds (via GDS directly or via BSPlink RA).
For voluntary refund requests (with BSP RA) an administrative refund handling fee of EUR 50 or equivalent local currency is applicable and deducted from refund amount along with applicable cancellation fee (some country-specific exceptions apply).
BSPlink Refund Application
If GDS refund is not possible, please issue a manual refund application (RA) via BSPlink for Finnair. BSPlink RA guidelines:
Refund Handling Time
Average refund handling time for BSPlink RAs is approximately 7 days. Some requests may take longer, for example when another airline is contacted.
For questions regarding a pending refund request (more than 7 days) or you have question to processed BSP RA, please send email to firstname.lastname@example.org, and please mention BSP RA number along the country in which BSP RA it is applied. Note! Communication in English only. Please do not send any supporting documents with personal data. Attach supporting documents into BSPlink RA.