Finnair Easy News
The impact of temporary suspension of eight Airbus A321 aircraft operations on our flights
Latest update: Unfortunately, the situation may lead to Finnair flight overbookings due to aircraft type changes as well as flight delays and cancellations.
We have temporarily suspended operations of part of our A320 fleet (8 A321 aircraft). The reason for the suspension is information received from the seat manufacturer indicating that the impact of the seat cover cleaning method (water washing) on fire protection has not been properly verified. Safety is always our top priority, and we always follow the manufacturers’ maintenance instructions as well as the guidelines and recommendations of the authorities.
Due to the situation, we have cancelled several flights between 13 and 21 October 2025. Going forward, we will need to make some daily aircraft type changes to minimise the number of cancellations. These aircraft changes will likely lead to overbookings. Flight cancellations, delays or changes in the operating airline may also occur.
The effects on our customers
- Overbookings due to operational reasons (aircraft changes to smaller aircrafts)
- Flight cancellations
- Flight delays
- Missed connecting flights
- Changes in operating carrier (AY → DAT LT)
- Possible need for hotel accommodation if customer’s flight is cancelled / customer misses their connecting flight and the rebooked flight's departure is not on the same date as originally
We are monitoring the situation closely and will update any new information in this news. We are sorry for the uncertainty this situation may cause you and our customers, and we will do our best to minimise the impact on their journey.
DAT LT will support our operations
To support our customers' journeys with as little disruption as possible, selected flights will be operated in cooperation with our partner airline, DAT LT, effective 15 October.
- Service onboard: DAT LT follows Finnair’s service concept, and the DAT crew serves customers in English.
- Customer's options: If the customers wish to change or cancel their flight due to the change in the operating carrier, they are asked to contact our customer service.
- Customer communication: All customers whose flight's operating carrier has been changed, will be notified about it.
Customer policy
- Flight NOT disrupted: Normal ticket rules apply for the time being if the customer would like to make changes to their journey.
- Flight disrupted: Flight disruptions instructions for travel agents should always be followed with issued tickets.
- Operating carrier changed to DAT: Customers may change their flight according to Rerouting Policy or cancel their journey according to Disruption Policy.
If the customers wish to change or cancel their flight due to the change in the operating carrier, they are asked to contact our customer service.
Customer communication
If the customer’s journey is disrupted, Finnair will update the PNR/ticket and contact the customer personally via SMS and/or email. To receive Finnair’s messages, please make sure that customers’ contact information on bookings is up to date.
Passenger rights can be checked here.