Finnair Easy News

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Jettime operates some Finnair short-haul flights from February 2025 to October 2027

Operational news

Finnair leases some Boeing 737-800 aircraft with 189 seats from Jettime between 25 February 2025 and 30 October 2027 to support Finnair's operations. Jettime operates some of our short-haul flights according to the original schedule.

Jettime-operated flights have Jettime's flight deck and cabin crew. The cabin crew is mainly from Jettime's Finnish operations, so the service languages on the flights are Finnish and English. Finnair's service concept is followed on the flights. Read more about our short-haul service here. 

Unfortunately, internet connection is not available on Jettime flights. 

 
In cases where there are no changes to the operating airline, changes to reservations will follow the standard ticket rules.

If the airline operating customers’ flight changes after the booking is made, we’ll do our best to inform the customer about the changed operator via e-mail.  To receive Finnair’s messages, please make sure that customers’ contact information on bookings is up to date.  

In case the new operator is not suitable for the customer, the SSR OTHS INVOL element in the booking permits one further free involuntary change and/or cancellation as per the below guidelines.

For bookings made via NDC: same policy applies and for booking handling contact our Agent Help Desk by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change or cancellation. 

EventJettime wetlease 
Route/market/destination/airports impactedAll routes where Jettime is announced to be the operator 
Travel dates impacted25FEB25-30OCT27
Applies to tickets issued byUntil the affected flight's operating carrier has changed to Jettime
New travel dates-/+14 days from original travel date 
Changes to origin/destination/stopover Not allowed. 
Airlines allowedFinnair (AY) operated and marketed only, rerouting to other airlines not allowed.
Booking class to be usedSame or lowest available booking class within same cabin 
Only same booking class possible (please contact agent info to reinstate original booking class) 
Number of allowed changesOne change free of charge, further changes according to normal ticket rules.
Mandatory waiver text in OSI elementOS AY CHANGE DUE TO JETTIME WETLEASE
OS AY REFUND DUE TO JETTIME WETLEASE
Mandatory indicator in front of fare calculation on the reissued ticket‘S’ -indicator
Mandatory text in the endorsementSKCHG to be used for involuntary changes when there is more than 2 days before departure (together with ‘S’ indicator in the fare calculation) 
Changing bookings made via NDCThe same change policy applies. For booking handling, in case not possible in the booking tool, contact our Agent Help Desk by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change. 
Refunds for bookings made via NDC

Full or partial refund is allowed, even if any of the booked flights are not cancelled by Finnair. 

Before requesting refund, the booking must be cancelled. 

1) If the flight is not cancelled by AY, contact Agent Help Desk and request the cancellation of the booking. Proceed with the refund request via BSP/ARC. 

2) If the flight is cancelled by AY, booking can be cancelled using Manage booking on Finnair.com or by contacting Agent Help Desk. Apply for refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions.

Refunds for bookings made via Edifact 

Full or partial refund allowed, even if any of the booked flights are not cancelled by Finnair. 

Cancel the booking/remaining segments and refund the ticket directly in your own GDS. If that is not possible, apply for refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions.

Bookings with connecting flights not in sync with new schedule

We have tried to keep all the connections which are on the same ticket but there might be cases where it is not possible to offer a smooth connection with the changed schedule; postpone the travel to a later flight/date in original booking class or cancel the booking for a full refund, rerouting to other airline is not allowed 

 Rerouting to other airlines is not allowed except for 

  • flights to/from Australia, where rebooking of the connecting flight within IATA Area 3 (Asia/Australia) is allowed between BA/CX/QF/JQ/JL but the long-haul flight between Helsinki and Area 3 must remain on Finnair. 
AncillariesThe above-mentioned change policy applies also to ancillaries, for the one free change follow the ancillary instructions on Easy

Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form and mention “ARC Agent” in the additional information box)
Groups
  • If tickets have been issued, Finnair will re-route to alternative services
  • If tickets have not yet been issued, Finnair will rebook on alternative Finnair operated flights. In case an alternative option is not available and therefore offered, please contact Finnair Group Sales Support for further information
Important information
  • Full instructions for involuntary changes are available here.
  • “Finnair (AY) only” also includes those flights which are operated by NoRRA or by Jettime for Finnair
  • These same rules apply also to individual bookings with TO fares.
  • Adhering to this policy is the user’s responsibility. Finnair reserves the right to change or withdraw these guidelines at any time.

More information about the customer communication at finnair.com.