Finnair Easy News

Dubai route temporary suspension for winter season 2026-2027

Operational news

Finnair flights between Helsinki and Dubai have been cancelled between 25 October 2026 and 27 March 2027 due to the continuing unstable security situation in the Middle East.

Finnair continuously monitors the security situation in different regions and, when necessary, makes changes to flight routes or operations. The security situation in the Middle East has remained unstable, with no clear signs of improvement.

If the customer’s journey is disrupted, Finnair will update the PNR/ticket and contact the customer personally via SMS and/or email. To receive Finnair’s notifications, ensure that customer contact details in the booking are accurate. Please refer to Passenger contacts for more information.  

The SSR OTHS INVOL element in the booking permits one further free involuntary change and/or cancellation as per the guidelines below.   

 

Customer Policy for rebooking & customer care (NDC, Edifact and Groups) 

Incident Finnair suspends Dubai flights for winter season 2026-2027
Route affected  

HEL-DXB

DXB-HEL

Travel dates affected  25OCT26-27MAR27  
Applicable tickets Issued on/before 25AUG26 on 105 stock 
New travel dates -/+14 days from original travel date 
Changes to origin/destination/stopover Not permitted  
Airlines allowed Finnair (AY) as primary option, AY* and rerouting also to oneworld is permitted 
Booking class to be used  Same or lowest available booking class within same cabin  
Number of allowed changes  One involuntary change free of charge, further changes according to normal ticket rules  
Refunds Full or partial refund is permitted. For booking channel related requirements, please see further below. 
Ancillaries  

One involuntary change free of charge for journey-related ancillaries.  

In most cases the service will be automatically transferred to the new flight at the time of ticket revalidation/reissue. Otherwise, please re-associate the EMD and SSR manually or contact our Agent Help Desk.  

Refund permitted only in case a comparable service is unavailable on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form and mention “ARC Agent” in the additional information box)  

Changes to a non-disrupted flight bound 

One involuntary change free of charge allowed. AY or oneworld airlines can be offered, and both the origin-destination and journey duration must remain unchanged. In this case add the following remark to the booking: RM NONDISRUPTED BOUND CHANGED AFTER INVOL CHANGE. 

Additional expenses not covered by Finnair as this is considered as a voluntary change. 

Schedule change causing a misconnection 

 

We have tried to maintain all connections on the same ticket, but in some cases a smooth connection may not be possible due to schedule changes. In such cases, travel can be postponed to a later flight/date in the original booking class, or booking can be cancelled for a full refund. Rerouting to other airlines is not permitted.  
  
NDC BOOKINGS 
Change handling  If booking handling is not possible in your usual booking tool, you can alternatively use the Finnair Agency Sales Tool (FAST) by importing the PNR, or contact our Agent Help Desk 
Refund handling 

Before requesting refund, the booking must be cancelled.  

1) If the flight is not cancelled by AY, contact Agent Help Desk and request the cancellation of the booking (or part of it). Proceed with the refund request via BSP/ARC.  

2) If the flight is cancelled by AY, proceed to apply for a refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions. If the flight is cancelled by AY but there are still active segments on the PNR, they can be cancelled by contacting Agent Help Desk. Apply for a refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions.  

If you cannot calculate the refund amount for the partially used flight documents, you may insert a value what you think is the closest to correct one into the application. When the application is handled, correct refund amount is adjusted by Finnair before refund. 

A waiver code is not required. 

  
EDIFACT BOOKINGS 
Mandatory waiver text in OSI element (choose suitable one) OS AY CHANGE DUE TO DUBAI ROUTE SUSPENSION 
OS AY REFUND DUE TO DUBAI ROUTE SUSPENSION

For reissue: Indicator in fare calculation  

 

 

A mandatory indicator must be placed in front of the fare calculation on the reissued ticket:  

2 days or more from the original departure: ‘S’ indicator 

For reissue: Endorsement text 

 

The following endorsement must be added based on the situation: 

SKCHG – used with the ‘S’ indicator 

Refund handling Once the OS element is added, cancel the booking/remaining segments and refund the ticket directly in your own GDS. If that is not possible, apply for refund via BSPlink Refund Application. ARC agents can find more information in the general Refunds-instructions.  

 
GROUPS 
  • If tickets have been issued, Finnair will re-route to alternative services  
  • For non-issued tickets, cancellation is free of charge, and the deposit is fully refundable. Please contact Finnair Group Sales Support for further information.  

Please note that re-routings may take some time to process. 

 
Important information  
  • Refer to Instructions for involuntary change & refund for complete instructions. 
  • “Finnair (AY) only” also includes those flights which are operated by NoRRA or possible wetlease companies operating for Finnair.  
  • Individual bookings with TO fares are subject to this policy. 
  • Adhering to this policy is the user’s responsibility. Finnair reserves the right to change or withdraw these guidelines at any time.  

 

Read more about Finnair’s Passenger Rights to get detailed information about EU 261/2004 regulation. 

More information available at www.finnair.com/travelupdates.