Contact us

Finnair Easy, our portal for travel agent partners, is designed to help and instruct, however sometimes human interaction is needed. Our Agent Help Desk is there to support you along the way whenever you have any questions. The easiest way to contact us is to open the chat from the ”Chat” icon on the bottom righthand corner of Easy’s page. The country specific telephone numbers and email addresses can be found below. 

When contacting our Agent Help Desk, make sure to have your agency IATA number at hand. 

Please also indicate if you are contacting with NDC or Edifact booking.

 

Chat

Providing 24/7 live support

Email

agentinfo@finnair.com

Phone number

+358 (0)9 818 31610

Phone lines are open

Mon–Fri 7:00–18:00
Sat–Sun 8:00–16:00

(Group sales support Mon–Fri 9:00–18:00)

Opening hours in local time. Primary service language is English.

Group sales support

groups@finnair.com

Finnair Plus service for customers and travel agents

+358 300 871 161 (€1.70/answered call + local network charge)

Mon to Fri 08:00–18:00 

Opening hours in Finnish time.

 

Please note that we can answer the following inquiries only by phone or on the chat: 

  • Irregularity issues 
  • SSR confirmations 
  • Special baggage inquiries 
  • Seat confirmations and flight segment confirmations 
  • Non-revenue booking class confirmations 

We will not be able to handle these topics by email. This way we can support and serve our customers better and faster. Thank you for your co-operation.

If you face issues or errors while working with NDC platforms, please contact your aggregator first. 

If you have questions regarding GDS technical instructions, please contact GDS Helpdesk.