Airport authorities at European Union airports are responsible for providing assistance for Passengers with Reduced Mobility (PRM). Airlines shall provide information about PRM passengers on their flights to airports 36 hours prior the departure. To ensure the seamless flow of information, customers are encouraged to inform their need for assistance to their travel agent or air carrier latest 48 hours prior the departure.
'Disabled person' or 'Passenger with Reduced Mobility' (PRM) means any person whose mobility when using transport is reduced due to any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, and whose situation needs appropriate attention and the adaptation to his or her particular needs of the service made available to all passengers.
The following passenger categories fall under PRM:
- MEDA (in combination with WCH only)
Please note that Finnair does not have MAAS service.
You can find detailed information about above mentioned assistance types from the side menu.
Types of Assistance offered by an airport operator
Assistance at the airport of departure
This service provides an escort for the passenger from the designated point to the departure gate and into the aircraft.
Assistance at the airport of arrival
This service provides an escort for the passenger from the aircraft doorway through immigration and customs to the designated landside arrival point.
This service provides an escort for the passenger from the aircraft doorway through the airport and relevant security and immigration checks and into the connecting aircraft at the departure gate.
Not included in the assistance
The above described types of assistance are seen as services to assist a passenger to/from the aircraft and would not include:
- Language translation
- Help with children
- Completing of documentation (unless required by the nature of the disability)
- Immigration procedures (unless required by the nature of the disability)
- Help with hold or carry-on baggage (other than contacting a porter on behalf of the passenger)
- Assistance with visit to money exchange office (other than giving directions)
- Assistance with visit to the toilet (other than giving directions)