Handling reservations
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Name elements
It is important to insert name element correctly in all scenarios to ensure that the name in the flight ticket matches with the name in passenger’s travel document.
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Name corrections
Passenger´s name must be an exact match with the name in their travel document. In case of misspellings, the passenger’s name needs to be corrected.
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Name changes
Name change is needed when passenger changes. Name changes are allowed for ticketed bookings only.
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Passenger contacts
Passenger contact information is used by different automation systems to provide customers with relevant information. This also includes disruption notices regarding customers' booking.
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Waitlist
Waitlisting is possible via Edifact and applicable for J, W, and Y classes. The seats will be automatically confirmed whenever possible.
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Information elements
Booking may include certain information elements e.g. to identify corporate customer or to link separate bookings together.
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