A planned Air Traffic Control strike is announced in France on 25 April 2024

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Published 24 Apr. 2024 Updated 24 Apr. 2024

A planned Air Traffic Control one-day strike is announced in France on 25 April 2024. Finnair is not a negotiating party in the dispute.
 
As a result, French airports are forced to reduce their airport capacity to avoid major disruptions, and consequently, airlines are urged to reduce their flight program. Due to traffic restrictions, we will cancel some flights and all affected customers will be notified personally. Flight disruptions are likely across France on 25 April and airport passenger processing delays are possible at all airports. Disruptions may continue in the hours following the industrial action, as services return to normal.
 
Information will be updated on this page when we have any new information. We are sorry for any inconvenience and uncertainty this situation causes to our customers.

If customer’s flight is disrupted, Finnair will contact the customer personally via SMS and/or e-mail. In order to receive Finnair’s messages, please make sure that customer’s contact information on PNRs is up to date.

Passenger rights can be checked here.

Finnair has proposed a new connection to the customer and automatically updated the ticket.

In case the new schedule is not suitable for the customer, the SSR OTHS INVOL element in the booking permits one further free involuntary change and/or cancellation as per the guidelines below.

For bookings made via NDC: same policy applies and for booking handling contact our Agent Help Desk by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change or cancellation.

Event	ATC Industrial actions at Airports in France
Route/market/destination/airports impacted	All airports in France
Travel dates impacted	25APR24
Applies to tickets issued by	24APR24
New travel dates	+14 days from original travel date
Changes to origin/destination/stopover	Allowed within same country/neighboring city, ground transportation covered by AY BRU, AMS allowed
Airlines allowed	Finnair (AY) operated and marketed only, rerouting to other airlines not allowed
Booking class to be used	Same or lowest available booking class within same cabin
Number of allowed changes	One change free of charge, further changes according to normal ticket rules
Mandatory waiver text in OSI element	OS AY CHANGE DUE TO CDG INDU OS AY REFUND DUE TO CDG INDU
Mandatory indicator in front of fare calculation on the reissued ticket	‘I’-indicator
Mandatory text in the endorsement	INVOL REROUTE to be used when involuntary reissue is due to unexpected reason 2 days or less before departure (together with ‘I’-indicator in the fare calculation)
Changing bookings made via NDC	The same change policy applies. For booking handling, in case not possible in the booking tool, contact our Agent Help Desk by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change.
Refunds for bookings made via NDC	Full or partial refund is allowed. Before requesting refund, the booking must be cancelled. 1) If the flight is not cancelled by AY, contact Agent Help Desk and request the cancellation of the booking. Proceed with the refund request via BSP/ARC. 2) If the flight is cancelled by AY, booking can be cancelled using Manage booking on Finnair.com or by contacting Agent Help Desk. Apply for refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions.
Refunds for bookings made via Edifact	Full or partial refund allowed. Cancel the booking/remaining segments and refund the ticket directly in your own GDS. If that is not possible, apply for refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions.
Bookings with connecting flights not in sync with new schedule	We have tried to keep all the connections which are on the same ticket but there might be cases where it is not possible to offer a smooth connection with the changed schedule; postpone the travel to a later flight/date in original booking class or cancel the booking for a full refund, rerouting to other airline is not allowed Rerouting to other airlines is not allowed except for flights to/from Australia, where rebooking of the connecting flight within IATA Area 3 (Asia/Australia) is allowed between BA/CX/QF/JQ/JL but the long-haul flight between Helsinki and Area 3 must remain on Finnair.
Ancillaries	The above-mentioned change policy applies also to ancillaries, for the one free change follow the ancillary instructions on Easy Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form, mention “ARC Agent” in the additional information box)
Groups	If tickets have been issued, Finnair will re-route to alternative services If tickets have not yet been issued, Finnair will rebook on alternative Finnair operated flights. In case an alternative option is not available and therefore offered, please contact Finnair Group Sales Support for further information
Important information	Full instructions for involuntary changes are available here. “Finnair (AY) only” also includes those flights which are operated by NoRRA or by Iberia for Finnair/Widerøe for Finnair These same rules apply also to individual bookings with TO fares. Adhering to this policy is the user’s responsibility. Finnair reserves the right to change or withdraw these guidelines at any time.