Hidden disability (DPNA)

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DPNA-assistance can be requested for disabled persons with intellectual or development disability or similar type of difficulty (e.g. Alzheimer's, Downs Syndrome, autism, dementia, cognitive impairment or other learning difficulties), but who are still self-reliant, independent and capable of taking care of all their physical needs onboard the aircraft.

DPNA service can also be arranged, when a passenger is temporarily disabled, e.g. has broken arm and cannot carry anything.

Passenger with confirmed DPNA service will receive assistance at the airport of departure, at the transfer airport and at the airport of arrival.

Customer with DPNA assistance should be able to take care of the following:

  • to manage independently while waiting at departure gate
  • personal care during the flight, such as eating and taking medicine
  • personal care in the toilet
  • lift her/himself in or out of the seat
  • reach an emergency exit unaided
  • communicate with the crew on safety matters
  • unfasten the seat belt
  • retrieve and fit a life jacket
  • fit an oxygen mask

If the customer is not able to manage above mentioned tasks, and constant supervision is required, customer must travel with an own escort. 

How to book

Add SSR DPNA-code in the reservation at the time of booking and explain the nature of disability (for example Alzheimer, autism) in the description field. This applies also to codeshare flights.  
Example of the SSR request: SR DPNA - AUTISM/S2-3/P1

Add confirmation that the customer is able to take care of personal needs during the flight in OSI-line: