Involuntary changes to other airline tickets in AY operated disruptions
If the customer has not yet started one's journey, we try to keep the original ticket on the original ticketing carrier/booking source (eg. travel agent). If the customer is holding another airline ticket and there is a disruption on a Finnair operated flight, the general involuntary rebooking and reissuing policies are as per below chart:
Exceptional policy applies for
- AJB: window for operating carrier ticketing duty is 0–72h before the departure
- SJB: window for operating carrier ticketing duty is 0–24h before the departure
Codeshare & OAL Changes
Codeshare changes (AY marketed flights)
Finnair as a marketing carrier is responsible of rebooking and notifying AY* marketed customers on our codeshare flights when a schedule change or a cancellation happens outside operative window (generally >2 days to dep).
Other airline changes (pure OAL flight cancelled)
Other airline is responsible for rebooking the customer, even if it is ticketed on 105. Refund can be made via the original booking source (eg. travel agent).