Effects of Helsinki Airport ground handling staff’s walkout on our flights on 6 May 2024

Hotspot

6 May 2024

Published 06.05.2024

Updated DD.MM.YYYY: Add info

Helsinki Airport's ground handling operations' staff has walked out on 6 May 2024, and it is affecting our short-haul and long-haul operated flights. Many of our critical ground handling operations are impacted.

Delays are expected in the handling of baggage. If a customer’s baggage is delayed, Finnair will deliver it as soon as possible and will contact the customer to arrange the delivery.

Finnair is monitoring the situation closely and will update this page with the latest information.

Finnair has proposed a new connection to the customer and automatically updated the ticket.

In case the new schedule is not suitable for the customer, the SSR OTHS INVOL element in the booking permits one further free involuntary change and/or cancellation as per the guidelines below.

For bookings made via NDC: same policy applies and for booking handling contact our Agent Help Desk by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change or cancellation.

Event	Ground handlings staff’s walkout at Helsinki Airport
Route/market/destination/airports impacted	All Finnair destinations
Travel dates impacted	06MAY24
Applies to tickets issued by	06MAY24
New travel dates	+-14 days from original travel date
Changes to origin/destination/stopover	Not allowed
Airlines allowed	All partners with interline agreement allowed, also avoided partners
Booking class to be used	Same or lowest available booking class within same cabin
Number of allowed changes	One change free of charge, further changes according to normal ticket rules
Mandatory waiver text in OSI element	OS AY CHANGE DUE TO HEL AP GROUND HANDLING STAFF WALKOUT
Mandatory indicator in front of fare calculation on the reissued ticket	‘I’-indicator
Mandatory text in the endorsement	INVOL REROUTE to be used when involuntary reissue is due to unexpected reason 2 days or less before departure (together with ‘I’-indicator in the fare calculation)
Refunds	Full or partial refund allowed; cancel the booking/remaining segments and refund the ticket directly in your own GDS (if that is not possible, process refund via BSP/ARC)
Bookings with connecting flights not in sync with new schedule	We have tried to keep all the connections which are on the same ticket but there might be cases where it is not possible to offer a smooth connection with the changed schedule; postpone the travel to a later flight/date in original booking class or cancel the booking for a full refund, rerouting to other airline is not allowed
Ancillaries	The above-mentioned change policy applies also to ancillaries, for the one free change follow the ancillary instructions on Easy Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form, mention “ARC Agent” in the additional information box)
Groups	If tickets have been issued, Finnair will re-route to alternative services If tickets have not yet been issued, Finnair will rebook on alternative Finnair operated flights. In case an alternative option is not available and therefore offered, please contact Finnair Group Sales Support for further information
Important information	Full instructions for involuntary changes are available here. “Finnair (AY) only” also includes those flights which are operated by NoRRA or by Iberia for Finnair/Widerøe for Finnair These same rules apply also to individual bookings with TO fares. Adhering to this policy is the user’s responsibility. Finnair reserves the right to change or withdraw these guidelines at any time. For bookings made with NDC technology; follow same guidelines but contact our Agent Help Desk by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change or cancellation.