Finnair Easy News
Reminder when calling to Agent Help Desk
Agency news
We want to remind that when contacting us via phone, it is utmost important to contact our Agent Help Desk by selecting correct option in the call menu (except for agencies in Finland to whom there is a separate phone number). By contacting Agent Help Desk we can guarantee our customer care agents are trained to handle travel agency bookings.
You can find market specific phone numbers for Agent Help Desk and other contact information on Contact Us page. For non-urgent queries we recommend using the chat in the bottom right corner on Easy pages.
Unfortunately, recently there has been flight disruptions above normal which has affected you and our travellers. Some cases require further handling and, as always, we are there for you in case additional support is needed. Although some congestion may occur, we do our best to serve you in timely manner.