Finnair Easy News
Updated
Published
Seattle and Chicago routes suspension from the end of August to the end of October 2024
Operational news
Latest update:
Clarified suspension time and dates of the last operation.
We are suspending the Seattle flights, AY33 HEL-SEA & AY34 SEA-HEL from September 2024 until 26 October 2024. We are also suspending the Chicago flights, AY9 HEL-ORD & AY10 ORD-HEL from September 2024 until 25 October 2024. The frequencies for both routes are cut gradually so that the last Seattle flight will operate on 31 August, and the Chicago flight on 1 September 2024. Both routes are suspended due to mandatory aircraft maintenance programme.
We will resume Seattle and Chicago flights again for the summer season of 2025.
Finnair has proposed a new connection to the customer and automatically updated the ticket.
In case the new schedule is not suitable for the customer, the SSR OTHS INVOL element in the booking permits one further free involuntary change and/or cancellation as per the below guidelines.
For bookings made via NDC: same policy applies and for booking handling contact our Agent Help Desk by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change or cancellation.
Event | SEA & ORD routes suspension S24 |
Route/market/destination/airports impacted | SEA ORD |
Travel dates impacted | SEA 27AUG24 - 26OCT24 ORD 23AUG24 - 25OCT24 |
Applies to tickets issued by | 06FEB24 |
New travel dates | -14/+14 days from original travel date |
Changes to origin/destination/stopover | Allowed between HEL and LAX/DFW/JFK Please note: Ground transportation costs will not be covered by AY as AA and AS have good options for domestic connx flights to/from allowed US airport. |
Airlines allowed | Finnair (AY) only, rerouting to other AY Transatlantic flight + connection flight with our OW partners
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Booking class to be used | Same or lowest available booking class within same cabin |
Number of allowed changes | One change free of charge, further changes according to normal ticket rules |
Mandatory waiver text in OSI element | OS AY CHANGE DUE TO SEA ROUTE CNLD OS AY CHANGE DUE TO ORD ROUTE CNLD |
Mandatory indicator in front of fare calculation on the reissued ticket | ‘S’ -indicator |
Mandatory text in the endorsement | SKCHG to be used for involuntary changes when there is more than 2 days before departure (together with ‘S’ indicator in the fare calculation). |
Refunds | Full or partial refund allowed. Edifact bookings: Cancel the booking/remaining segments and refund the ticket directly in your own GDS. If that is not possible, apply for refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions. NDC bookings: Before requesting refund, the booking must be cancelled. Booking can be cancelled using Manage booking on Finnair.com or by contacting Agent Help Desk. Apply for refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions. |
Bookings with connecting flights not in sync with new schedule | We have tried to keep all the connections which are on the same ticket but there might be cases where it is not possible to offer a smooth connection with the changed schedule; postpone the travel to a later flight/date in original booking class or cancel the booking for a full refund, rerouting to other airline is not allowed. |
Ancillaries | The above-mentioned change policy applies also to ancillaries, for the one free change follow the ancillary instructions on Easy Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form and mention “ARC Agent” in the additional information box) |
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Important information |
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More information about the customer communication at finnair.com.