Retailing with Finnair

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About Finnair 

We are a network airline specialised in connecting Europe, North America and Asia via our Helsinki hub. Founded in 1923, we are one of the oldest continuously operating airlines in the world. We are part of the oneworld alliance.​ ​Sustainability is at the core of our strategy. We have a holistic approach to sustainability, and we aim to become a carbon-neutral airline by the end of 2045. Our values: working together, commitment to care, simplicity, and courage guide us in our daily work and in executing our strategy.

Finnair Policies

To enable smooth onboarding for our travel agent partners, and to have better visibility on agencies' compliance, we require all travel agencies to have Finnair ticketing authority. Read more and apply here.

For smooth co-operation and to encourage better booking practices as well as to reduce unnecessary distribution costs, we expect all our travel agent partners to work together with us according to our Booking and Ticketing Policy and Payment Policy 

Distribution Channels 

Finnair’s flights can be booked both via the NDC technology and the traditional GDS EDIFACT channel. The best Finnair content for our travel agent partners is available in the NDC channels. More information about Finnair NDC and ways to connect can be found on Finnair Easy’s NDC section. If agency plans on selling Finnair’s flights in the traditional GDS EDIFACT channel, GDS provider for further information should be contacted. A travel agent selling groups can find information about Finnair Group Travel here. Finnair offers our travel agent partners an online group travel tool to easily create quotas and bookings.

Support

Finnair Easy website is the main source for instructions, support and information for our travel agent partners. On the front page of Finnair Easy we publish news about new products, services, and routes as well as operational news regarding disruptions or schedule changes. Search box and website menu can be used to find information and instructions about specific topic.

  • The easiest way to contact us is to open the chat from the ”Chat” icon on the bottom righthand corner of any Easy page.  

  • The country specific telephone numbers and email addresses can be found under contacts.  

  • Subscribe to our Agent Info newsletter to receive latest news and information via email.