Contact elements in PNR

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According to IATA Resolution 830d it is necessary to have contact details in case for non-commercial purposes e.g. inform passenger of delays/cancellations. Passenger contact details must be added as SR CTC according to the following examples. Contact details can be inserted additionally for example on AP lines.

SR CTCM = mobile number

  • Amadeus entry SRCTCM-3585090909090/FI/P1
  • FI = preferred language (optional)

SR CTCE = e-mail address

  • use // (double slash) in place of @ (at sign) in e-mail address and .. (double dot) in place of _ (underscore)
  • FI = preferred language (optional)

SR CTCR = passenger has refused to give any contact details

  • Amadeus entry SRCTCR-REFUSED/P1

For entries in other GDS, please contact your own GDS Help Desk.