About Finnair NDC
Finnair continues to invest and develop modern retailing capabilities by utilizing IATA's New Distribution Capability (NDC) standard to provide a better digital booking and servicing experience to our travel agency partners and mutual customers. With NDC, we are able to compile the best and most relevant offers, automate processes and reduce the risk of errors.
Having started our NDC journey in 2016, we know that the road can be sometimes rocky, however with proactive partner collaboration we have had great success stories in NDC adoption by travel agencies and aggregators.
Our goal is to provide clear and concise information for travel agencies to support their journey towards modern digital retailing.
Finnair NDC benefits
Best content and tailored offers
With continuous development of Finnair's modern retailing ecosystem, we aim to recognize the needs of travel agencies and our mutual customers by offering competitive pricing and tailor-made content.
Shopping with Finnair NDC guarantees travel agencies:
- the best available offers through continuously priced fares
- published and private fares
- fares with no added cost recovery surcharge
- all ticket types and itineraries
- tailor-made ticket type PrioFlex for corporate customers
- full range of ancillary services
- campaign and promo code benefits.
Read more about differences compared to Edifact.
Book with peace of mind
Finnair NDC enables automation, compliance with policies and eliminates errors in pricing or tax calculations, therefore reducing the risk of ADM (Agency Debit Memo), which increases efficiency and cost saving for travel agencies.
Finnair NDC minimises time constraints by offering:
- deferred payment option (book and hold)
- option to void
- cancel and refund without penalties within 24-hours from ticketing.
Read more about payment time limits and refund policy.
Collaboration & support
At Finnair, we believe that the key to a successful retailing journey is meaningful and close collaboration between all parties involved.
We collaborate with travel agencies, technology providers, partner airlines, and IATA to align, share our knowledge and to learn from the best in the industry.
Finnair's dedicated teams are well trained and happy to help our partners on their NDC journey. Our aim is to continuously develop and enhance the support model for our travel partners and mutual customers.
The Finnair Easy website, designed for our travel agent partners, offers transparent information and detailed instructions. When human interaction is needed, our Agent Help Desk is there to help globally, also with NDC bookings.
Find out more about support options or contact your Finnair Sales representative.