Finnair Easy News
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The impact of the Finnish Air Line Pilots' Association's (SLL) strike on Finnair flights
Operational news
UPDATE 14DEC24: Please note that the information below is no longer relevant and therefore this article will no longer be updated.
The Finnish Air Line Pilots' Association (SLL) has announced a strike that will impact Finnair flights on the 9th and 13th of December 2024. The strike will disrupt Finnair's operations and force Finnair to cancel approximately 300 flights in total on the 9th and 13th of December. It will also impact some individual flights in the days before and after the strike days.
When a customer has a booking on the 9th and 13th of December 2024, they can reschedule or postpone their travel date to 31 January 2025 at the latest, excluding the period between 19 December 2024 – 6 January 2025 due to the busy holiday season.
We have published cancellations on 23 November 2024, and customers have been notified automatically about their changed flight. Finnair does its best to offer rerouting for all customers. This may take some time and there will be customers that we are not able to provide an alternative solution, as the availability of alternative flights is limited. If the customer does not accept the offered alternative or we have not been able to provide a solution, you can follow the below instructions.
Due to the effects of the strike, we are getting more refund requests than normal. Our refund handling time is, on average, 1-3 weeks.
For bookings made via NDC: same policy applies and for booking handling contact our Agent Help Desk by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change or cancellation.
| Event | The impact of the Finnish Air Line Pilots' Association's (SLL) industrial action |
| Route/market/destination/airports impacted | Most of the Finnair operated flights / destinations excluding flights operated by NoRRa. Note that few Finnair flights will be operating. |
| Travel dates impacted | 08DEC24-10DEC24 and 12DEC24-14DEC24 |
| Applies to tickets issued by | 23NOV24 |
| New travel dates | Customers with travel dates 08DEC24-10DEC24 can change the dates until 31JAN2025. NOTE: 19DEC-06JAN excluded due to busy holiday season. Customers with travel dates 12DEC24-14DEC24 can change the dates until 31JAN2025. NOTE: 19DEC-06JAN excluded due to busy holiday season. Customers can also change flights to -14 days. If needed, the return date can be changed so that the duration of the trip will be the same as originally within ticket validity. |
| Changes to origin/destination/stopover | Not allowed |
| Airlines allowed | Finnair (AY) as primary option, rerouting also to any AY marketed codeshare (AY*) flights as well as oneworld is allowed (except QR) ATT: No regrouting's to other airlines permitted |
| Booking class to be used | Same or lowest available booking class within same cabin |
| Number of allowed changes | One change free of charge, further changes according to normal ticket rules |
| Mandatory waiver text in OSI element | OS AY CHANGE DUE TO SLL INDUSTRIAL ACTIONS OS AY REFUND DUE TO SLL INDUSTRIAL ACTIONS |
| Mandatory indicator in front of fare calculation on the reissued ticket | ‘S’-indicator |
| Mandatory text in the endorsement | INVOL REROUTE to be used (together with ‘S’-indicator in the fare calculation) |
| Changing bookings made via NDC | The same change policy applies. For booking handling, in case not possible in the booking tool, alternatively Finnair Agency Sales Tool (FAST) can be used by importing the PNR, or contact our Agent Help Desk |
| Refunds for bookings made via NDC | Full or partial refund is allowed, even if any of the booked flights are not cancelled by Finnair. Before requesting refund, the booking must be cancelled. 1) If the flight is not cancelled by AY, contact Agent Help Desk and request the cancellation of the booking. Proceed with the refund request via BSP/ARC. 2) If the flight is cancelled by AY, booking can be cancelled by contacting Agent Help Desk. Apply for refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions. |
| Refunds for bookings made via Edifact | Full or partial refund allowed, even if any of the booked flights are not cancelled by Finnair. Cancel the booking/remaining segments and refund the ticket directly in your own GDS. If that is not possible, apply for refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions. |
| Bookings with connecting flights not in sync with new schedule | We have tried to keep all the connections which are on the same ticket but there might be cases where it is not possible to offer a smooth connection with the changed schedule; postpone the travel to a later flight/date in original booking class or cancel the booking for a full refund, rerouting to other airline is not allowed Rerouting to other airlines is not allowed except for
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| Ancillaries | The above-mentioned change policy applies also to ancillaries, for the one free change follow the ancillary instructions on Easy Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form and mention “ARC Agent” in the additional information box) |
| Groups | Changes or free cancellations are allowed for group bookings if their travel date is 08-10DEC or 12-14DEC. Groups booked for this period can choose to travel earlier or postpone their travel. |
| Important information |
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More information about the customer communication at finnair.com.