Finnair Easy News

Effects of German trade union’s strike on Finnair flights to and from Munich airport

German trade union Verdi has announced industrial action affecting Munich airport ground handling from 27 to 28 February 2025. Due to industrial action, ground handling staffing levels for operational partners at Munich airport will be severely impacted.

The impact on our flights has not yet been confirmed. We are monitoring the situation closely and will update any new information in this news. We are sorry for the uncertainty this situation may cause you and our customers, and we will do our best to minimise the impact on their journey. If the customer would like to make changes to their journey, they can do so according to the Exceptional Customer Policy below.

For bookings made via NDC: same policy applies and for booking handling contact our Agent Help Desk. The smoothest option for contacting is by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change or cancellation.

Event	Strike at MUC airport
Route/market/destination/airports impacted	MUC airport
Travel dates impacted	27FEB25-28FEB25
Applies to tickets issued by	25FEB25
New travel dates	-2/+14 days from original travel date
Changes to origin/destination/stopover	Allowed between ZRH/FRA/VIE/PRG and HEL
Airlines allowed	Finnair (AY) operated and marketed only, rerouting to other airlines not allowed
Booking class to be used	Same or lowest available booking class within same cabin (Upgrades to higher cabin are never allowed).
Number of allowed changes	One change free of charge, further changes according to normal ticket rules
Mandatory waiver text in OSI element	OS AY VOLUNTARY CHANGE DUE TO STRIKE AT MUC APT
Mandatory indicator in front of fare calculation on the reissued ticket	‘I’-indicator
Mandatory text in the endorsement	INVOL REROUTE to be used when involuntary reissue is due to unexpected reason 2 days or less before departure (together with ‘I’-indicator in the fare calculation)
Changing bookings made via NDC	The same change policy applies. For booking handling, in case not possible in the booking tool, alternatively Finnair Agency Sales Tool (FAST) can be used by importing the PNR, or contact our Agent Help Desk
Refunds for bookings made via NDC	Refund according to ticket rules
Refunds for bookings made via Edifact	Refund according to ticket rules
Ancillaries	The above-mentioned change policy applies also to ancillaries for the one free change. In most cases the service will be automatically transferred to the new flight at the time of the ticket revalidation/reissue. Otherwise, please re-associate the EMD abd SSR manually or contact our Agent Help Desk. Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form and mention “ARC Agent” in the additional information box)
Groups	For group bookings please contact the Group Sales Support desk.
Important information	Full instructions for involuntary changes are available here. “Finnair (AY) only” also includes those flights which are operated by NoRRA or by Iberia for Finnair/Widerøe for Finnair These same rules apply also to individual bookings with TO fares. Adhering to this policy is the user’s responsibility. Finnair reserves the right to change or withdraw these guidelines at any time.

Passenger rights can be checked here.

More information about the customer communication at finnair.com.