Finnair Easy News
Effects of Finnish Aviation Union’s strike on Finnair flights on 2 December 2024
Operational news
The Finnish Aviation Union (IAU) has announced an illegal walk-out in the ground operations at Helsinki Airport. According to IAU's announcement, the illegal walk-out will take place today, Monday 2 December 2024 in the afternoon. Ground operations employees work, for example, in aircraft maintenance, catering, customer service tasks at Helsinki Airport and ground handling tasks in baggage loading.
This illegal walk-out will have a significant impact on Finnair's flights and causes flight delays and cancellations. Also flight catering, baggage and cargo loading and unloading will be impacted. It is possible that some of the operated flights cannot be loaded with meals or baggage.
If a customer’s journey is disrupted, Finnair will update the PNR/ticket and contact the customer personally via SMS and/or e-mail. To receive Finnair’s messages, please make sure that customers’ contact information on bookings is up to date.
We do our best to re-route our customers to their destinations as soon as possible if flights have to be cancelled.
If the new schedule is unsuitable for the customer, the SSR OTHS INVOL element in the booking permits one further free involuntary change and/or cancellation as per the guidelines below.
For bookings made via NDC: same policy applies and for booking handling contact our Agent Help Desk. The smoothest option for contacting is by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change or cancellation.
| Event | Effects of Finnish Aviation Union’s strike on Finnair flights on 2 December 2024 |
| Route/market/destination/airports impacted | Most of Finnair operated flights and destinations |
| Travel dates impacted | 02DEC24 |
| Applies to tickets issued by | 02DEC24 |
| New travel dates | Disrupted flight: -/+ 14 days from original travel date Non-disrupted return flight: If needed, the return date can be changed so that the duration of the trip will be the same as originally within ticket validity. Change to the non-disrupted bound must be done at the same time with the change to the disrupted bound. For Edifact bookings, please add RM NONDISRUPTED BOUND CHANGED AFTER INVOL CHANGE. |
| Changes to origin/destination/stopover | Not allowed, even nearby destinations within the same country. |
| Airlines allowed | Finnair (AY) as primary option but rerouting with all airlines permitted. |
| Booking class to be used | Same or lowest available booking class within same cabin. |
| Number of allowed changes | One change free of charge, further changes according to normal ticket rules. |
| Mandatory waiver text in OSI element | OS AY CHANGE DUE TO IAU STRIKE OS AY REFUND DUE TO IAU STRIKE |
| Mandatory indicator in front of fare calculation on the reissued ticket | ‘I’-indicator |
| Mandatory text in the endorsement | INVOL REROUTE to be used when involuntary reissue is due to unexpected reason 2 days or less before departure (together with ‘I’-indicator in the fare calculation) |
| Changing bookings made via NDC | The same change policy applies. For booking handling, in case not possible in the booking tool, alternatively Finnair Agency Sales Tool (FAST) can be used by importing the PNR, or contact our Agent Help Desk |
| Refunds for bookings made via NDC | Full or partial refund is allowed, even if any of the booked flights are not cancelled by Finnair. Before requesting refund, the booking must be cancelled. 1) If the flight is not cancelled by AY, contact Agent Help Desk and request the cancellation of the booking. Proceed with the refund request via BSP/ARC. 2) If the flight is cancelled by AY, booking can be cancelled by contacting Agent Help Desk. Apply for refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions. |
| Refunds for bookings made via Edifact | Full or partial refund allowed, even if any of the booked flights are not cancelled by Finnair. Cancel the booking/remaining segments and refund the ticket directly in your own GDS. If that is not possible, apply for refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions. |
| Bookings with connecting flights not in sync with new schedule | We have tried to keep all the connections which are on the same ticket but there might be cases where it is not possible to offer a smooth connection with the changed schedule; postpone the travel to a later flight/date in original booking class or cancel the booking for a full refund, rerouting to other airline is not allowed Rerouting to other airlines is not allowed except for
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| Ancillaries | The above-mentioned change policy applies also to ancillaries for the one free change. In most cases the service will be automatically transferred to the new flight at the time of the ticket revalidation/reissue. Otherwise, please re-associate the EMD abd SSR manually or contact our Agent Help Desk. Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form and mention “ARC Agent” in the additional information box) |
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Passenger rights can be checked here.
More information about the customer communication at finnair.com.