Finnair Easy News

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DAT LT operates some Finnair short-haul flights during December 2024 and January 2025

Operational news

Finnair leases an A320 aircraft DAT LT between 3 December 2024 and 20 January 2025 to support our busy holiday season. DAT LT operates some of our Stockholm Arlanda, Gothenburg, Oslo, Oulu, Budapest, Berlin, Prague, Warsaw, Krakow, Brussels, Hamburg, Dusseldorf, Vienna, Copenhagen and Frankfurt flights according to the original schedule.

The flight deck and cabin crew for these flights come from DAT and crew serves customers in English. The flights have a modified Finnair service concept.  

  • In Business Class, we serve you a sandwich and normal alcoholic and non-alcoholic beverages including coffee and tea.  
  • In Economy Class, we serve you complimentary water, juice, coffee, tea and Elovena cookie. Other products are unfortunately not available for purchase. On our Stockholm and domestic flights, we serve you complimentary water, juice and Elovena cookie.  

Unfortunately, wifi is not available on our flights operated by DAT. Customer can apply for a refund online for any undelivered travel extras.   

If customer’s operating airline changes from Finnair to DAT, Finnair will contact the customer personally via sms or e-mail. Unfortunately, this change cannot be seen in the PNR. To receive Finnair’s messages, please make sure that customers’ contact information on bookings is up to date.  

In case the changed operator is not suitable for the customer, the SSR OTHS INVOL element in the booking permits one further free involuntary change and/or cancellation as per the guidelines below.

For bookings made via NDC: same policy applies and for booking handling contact our Agent Help Desk by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change or cancellation. 

EventDAT wet lease 
Route/market/destination/airports impactedHEL-ARN / OUL / BER / BUD / BRU / CPH / FRA / GOT / CPH / OSL / WAW /KRK / PRG / HAM / DUS / VIE-HEL 
Travel dates impacted04DEC24-20JAN25 
Applies to tickets issued by04DEC24 
New travel dates-/+14 days from original travel date 
Changes to origin/destination/stopover Not allowed
Airlines allowedFinnair (AY) operated only. Rerouting to other airlines not allowed. 
Booking class to be usedSame or lowest available booking class within same cabin.
Number of allowed changesOne change free of charge, further changes according to normal ticket rules.
Mandatory waiver text in OSI elementOS AY CHANGE DUE TO DAT WETLEASE 
OS AY REFUND DUE TO DAT WETLEASE 
Mandatory indicator in front of fare calculation on the reissued ticket‘I’-indicator
Mandatory text in the endorsementINVOL REROUTE (together with ‘I’-indicator in the fare calculation) 
Changing bookings made via NDCThe same change policy applies. For booking handling, in case not possible in the booking tool, alternatively Finnair Agency Sales Tool (FAST) can be used by importing the PNR, or contact our Agent Help Desk. 
Refunds for bookings made via NDC

Full or partial refund is allowed, even if any of the booked flights are not cancelled by Finnair. 

 Before requesting refund, the booking must be cancelled. 

1) If the flight is not cancelled by AY, contact Agent Help Desk and request the cancellation of the booking. Proceed with the refund request via BSP/ARC. 

2) If the flight is cancelled by AY, booking can be cancelled by contacting Agent Help Desk. Apply for refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions.

Refunds for bookings made via Edifact

Full or partial refund allowed, even if any of the booked flights are not cancelled by Finnair. 

 Cancel the booking/remaining segments and refund the ticket directly in your own GDS. If that is not possible, apply for refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions.

Ancillaries

The above-mentioned change policy applies also to ancillaries for the one free change. In most cases the service will be automatically transferred to the new flight at the time of ticket revalidation/reissue. Otherwise, please re-associate the EMD and SSR manually or contact our Agent Help Desk.

Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form, mention “ARC Agent” in the additional information box)

GroupsSame policy applies as above. 
Important information
  • Full instructions for involuntary changes are available here.
  • “Finnair (AY) only” also includes those flights which are operated by NoRRA or by Iberia for Finnair/Widerøe for Finnair
  • These same rules apply also to individual bookings with TO fares.
  • Adhering to this policy is the user’s responsibility. Finnair reserves the right to change or withdraw these guidelines at any time. 

Passenger rights can be checked here.

More information will be published at finnair.com.