Finnair Easy News

Finnair will automatically update the new flight details to the reservation and update the ticket.

If the customer does not accept the change, you can

• rebook to another date, preferably -2/+7 days from the original flight date but if requested by customer, -7/+14 days is acceptable.
  • Itinerary including AY flights only: rebook to same destination only, rebook to original booking class or lowest available in same cabin, no rerouting to other carriers allowed.
  • Itinerary including AY flights and flights operated by another airline (OAL): rebook to same destination only, rebook OAL flights to original booking class on original route and AY to original RBD or lowest available in same cabin. No rerouting to other carriers allowed.
  • In both cases ticket must be updated as involuntary reissue using S indicator in front of the fare calculation on the reissued ticket (S indicator referring to commercial change taking place more than 2 days before departure). SKCHG must be added in the endorsement.
• cancel and refund the ticket directly in your own GDS or if that is not possible, process refund via BSP/ARC (refund of ancillary services on EMDs to be processed via BSPlink refund application)

If you are using Amadeus or Travelport (Galileo, Apollo and Worldspan) you are able to display and further perform reissue/exchange even after Finnair has reissued the original document.

Finnair will automatically book a new flight/flights to the reservation and update the ticket.

If the customer does not accept the change, you can

• rebook to a later date, rebook to another date, preferably -2/+7 days from the original flight date but if requested by customer, -7/+14 days is acceptable.
   
  • Itinerary including AY flights only: rebook to same destination only, rebook to original booking class or lowest available in same cabin, no rerouting to other carriers allowed.
  • Itinerary including AY flights and flights operated by another airline (OAL): rebook to same destination only, rebook OAL flights to original booking class on original route and AY to original RBD or lowest available in same cabin. No rerouting to other carriers allowed.
  • In both cases ticket must be updated as involuntary reissue using S indicator in front of the fare calculation on the reissued ticket (S indicator referring to commercial change taking place more than 2 days before departure). SKCHG must be added in the endorsement.
• cancel and refund the ticket directly in your own GDS or if that is not possible, process refund via BSP/ARC (refund of ancillary services on EMDs to be processed via BSPlink refund application)

If you are using Amadeus or Travelport (Galileo, Apollo and Worldspan) you are able to display and further perform reissue/exchange even after Finnair has reissued the original document.

As the BMA and WRO routes are permanently ending, pls see Exceptional Customer Policy:  

Regarding Bromma cancellations as of 1 March 2025, destination change to Arlanda can be used.  

Regarding Wroclaw flight cancellations as of 7 January 2025, destination change to Krakow, Warsaw, Gdansk, Prague, Budapest and Berlin can be offered.  

In both cases, otherwise follow the instructions given above in cases where a new alternative is offered. 

Before requesting refund, the booking must be cancelled.

1) If the flight is not cancelled by AY, contact Agent Help Desk and request the cancellation of the booking. Proceed with the refund request via BSP/ARC.

2) If the flight is cancelled by AY, booking can be cancelled using Manage booking on Finnair.com or by contacting Agent Help Desk. Apply for refund via BSPlink Refund Application. ARC-agents, see more information about refunds on general Refunds-instructions.

We have tried to keep all the connections which are on the same ticket but there might be cases where it is not possible to offer a smooth connection with the changed schedule; postpone the travel to a later flight/date in original booking class or cancel the booking for a full refund, rerouting to other airline is not allowed

 Rerouting to other airlines is not allowed except for

• flights to/from Australia, where rebooking of the connecting flight within IATA Area 3 (Asia/Australia) is allowed between BA/CX/QF/JQ/JL but the long-haul flight between Helsinki and Area 3 must remain on Finnair.

• If tickets have been issued, Finnair will re-route to alternative services.
• If tickets have not yet been issued, Finnair will rebook on alternative Finnair operated flights. In case an alternative option is not available and therefore offered, please contact Finnair Group Sales Support for further information.

• Full instructions for involuntary changes are available here.
• “Finnair (AY) only” also includes those flights which are operated by NoRRA or by Iberia for Finnair/Widerøe for Finnair.
• These same rules apply also to individual bookings with TO fares.
• Adhering to this policy is the user’s responsibility. Finnair reserves the right to change or withdraw these guidelines at any time.