Mumbai route temporary suspension for period 01AUG23-30MAR24
Finnair is temporarily discontinuing Mumbai flights from 1st of August 2023 until 30th of March 2024.
The reason is to operate a traffic plan that is as economically viable as possible, and this temporary route discontinuation is done for commercial and network optimization reasons.
Daily flights to Delhi continue and Mumbai flights will be resumed for the summer season 2024.
Customers who have bookings on Mumbai flights will receive cancellation message directly from Finnair and can then seek a refund for the flight ticket, or choose an alternative flight, when available. All the PNRs are expected to be processed by the end of Tuesday 6th of June.
Unfortunately rerouting options are limited. If there are no available solutions within the guidelines below, refund is the only option.
Route impacted | BOM |
Affected dates | 01AUG2023 – 30MAR2024 |
Applies to tickets issued by | 06JUN2023 |
New travel dates | -14/+14 days from original travel date |
Changes to origin/destination/stopover | Not allowed |
Airlines allowed | Finnair (AY) operated flights only, rerouting to other airlines not allowed with the exceptions below.
BA (British Airways): For connections between BOM and North America and BOM and United Kingdom. UK (Vistara): For domestic flights between DEL/BOM, following flights to be used only (AY-DEL prime flights to be used for the long-haul flights):
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Booking class to be used | AY & BA flights: same or lowest available booking class within same cabin.
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Number of allowed changes | One change free of charge, further changes according to normal ticket rules. |
Mandatory waiver text in OSI element | For itineraries including Vistara (UK) flights: OSI AY INVOL REROUTE AY/UK REPRO AGRMNT AY125/126 For other itineraries: OSI AY CHANGE DUE TO BOM ROUTE SUSPENSION |
Mandatory indicator in front of fare calculation on the reissued ticket | ‘S’ -indicator |
Mandatory text in the endorsement | SKCHG to be used for involuntary changes when there is more than 2 days before departure (together with ‘S’ indicator in the fare calculation). |
Refunds | Full or partial refund allowed; cancel the booking/remaining segments and refund the ticket directly in your own GDS (if that is not possible, process refund via BSP/ARC). |
Ancillaries | The above-mentioned change policy applies also to ancillaries, for the one free change follow the ancillary instructions on Easy Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form mention “ARC Agent” in the additional information box). |
Groups |
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Important information |
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