Instructions for travel agents
Finnair Plus service for customers and travel agents:
+358 300 871 161 (€1.70/answered call + local network charge)
Mon to Fri 08:00–18:00
Opening hours in Finnish time.
We recommend entering passenger’s Finnair Plus or other partner airline’s membership number to a reservation at the time of booking but it is possible to add also afterwards.
Good to note in case booking via NDC:
Passenger name in the booking must match the name in Finnair Plus account, otherwise the order creation will fail.
For the time being, adding membership number after order is created is not possible via NDC. Membership number can be added at any time by the customer on Finnair.com or by a travel agent by contacting our Agent Help Desk.
Finnair Plus requires power of attorney when someone other than the account holder makes an inquiry regarding the following issues:
- changes are made to account information (for example, change in address)
- point balance is requested
- an award booking is made for a family member (if the member is not travelling with the family member).
Power of attorney is not required when someone other than the member (e.g. travel agency) makes a booking for the member to travel either alone or with travel companions.
These terms are valid until further notice. If there is any abuse of these terms, there may be changes in the power of attorney policy.
Travel agency can do an upgrade on behalf of the customer by contacting Finnair Plus service.
Customer may check availability and do the upgrade through Finnair website, which we recommend as the smoothest option, or by contacting Finnair Plus customer service. Upgrade through Finnair website requires logging in. Upgrade is available when following conditions are fulfilled:
- the booking is for a flight operated and marketed by Finnair (AY code on the ticket)
- the ticket has been issued
- the booking in the original travel class has been confirmed.
The limitations of the original ticket are valid regardless of the upgrade. Avios are granted according to the original ticket. The upgrade availability may be limited per each flight. Confirmation of the upgrade may be received only a few days before the flight, and an upgrade is not always possible. You can find more information about upgrades on Finnair.com.
Finnair Plus award tickets must be booked from the Finnair Plus Service Center or from the booking engine on the Finnair website.
The following should be noted about Finnair Plus award tickets:
- Taxes, surcharges and fees related to the award tickets cannot be paid with Finnair Plus points.
- On Finnair website customers may use a combination of money and Finnair Plus points to purchase a flight ticket.
The Platinum and Platinum Lumo member benefit of a confirmed seat for reservations made at least 48 hours before departure is valid on following routes and booking classes:
Scheduled short-haul (flights within Europe) flights in Business Class, when the ticket is for booking class J.
Scheduled short-haul and long-haul flights in Economy Class, when the ticket is for booking class Y.
On Doha and Dubai routes confirmed seat benefit is available only in Economy Class.
Benefit is not available on Kajaani, Kokkola/Kemi, Jyväskylä or Joensuu routes. Please note that in exceptional circumstances, this benefit may not be available on some other flights.
The seat will be confirmed through waitlisting process. For the time being, waitlisting is possible in Edifact only. In case booking via NDC, please contact our Agent Help Desk to waitlist the seat.
Members can add missing Avios from Finnair scheduled flights on the Finnair Plus by signing in to Finnair Plus account. This can be done at the earliest five days following the flight, but it must be done no later than six months from the fight date.
The member can log in with their username and password. The username is the same as the number of the Finnair Plus card without the AY prefix.