Finnair Easy News

Event 

Disruption at airports in Germany 

Airports impacted 

Most airports in Germany (BER Airport remains open)

Travel dates impacted 

26MAR23 - 27MAR23 

Applies to tickets issued by 

24MAR2023 

New travel dates 

-/+ 2 days from original travel date

Changes to origin/destination/stopover  

Allowed within same country (BER, FRA, HAM, MUC, DUS), and INN, ZRH, VIE, AMS, BRU, but not to be offered as primary solution. 

Airlines allowed 

Finnair (AY) only, rerouting to other airlines not allowed 

Booking class to be used 

Same or lowest available booking class within same cabin (Upgrades to higher cabin are never allowed). 

Number of allowed changes 

One change free of charge, further changes according to normal ticket rules. 

Mandatory waiver text in OSI element 

OS AY CHANGE DUE TO STRIKE AT GERMAN APT   

OS AY REFUND DUE TO STRIKE AT GERMAN APT 

Mandatory indicator in front of fare calculation on the reissued ticket 

‘I’-indicator 

Mandatory text in the endorsement 

INVOL REROUTE to be used when involuntary reissue is due to unexpected reason 2 days or less before departure (together with ‘I’-indicator in the fare calculation) 

Refunds  

Full or partial refund allowed. 

Bookings with connecting flights not in sync with new schedule 

We have tried to keep all the connections which are on the same ticket but there might be cases where it is not possible to offer a smooth connection with the changed schedule; postpone the travel to a later flight/date in original booking class or cancel the booking for a full refund, rerouting to other airline is not allowed 

Rerouting to other airlines is not allowed except for 

• flights to/from Australia, where rebooking of the connecting flight within IATA Area 3 (Asia/Australia) is allowed between BA/CX/QF/JQ/JL but the long-haul flight between Helsinki and Area 3 must remain on Finnair. 

Ancillaries 

The above-mentioned change policy applies also to ancillaries, for the one free change follow the ancillary instructions on Easy 

Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form, mention “ARC Agent” in the additional information box) 

Groups 

• If tickets have been issued, Finnair will re-route to alternative services 

• If tickets have not yet been issued, Finnair will rebook on alternative Finnair operated flights. In case an alternative option is not available and therefore offered, please contact Finnair Group Sales Support for further information 

Important information 

Hotac: If customer needs hotel accommodation due to flight’s re-booking and has already started the journey, Finnair will  arrange it for customer. Please book the first available flight to avoid hotac costs.   

• If customer is at the airport, advise customer to contact Finnair representative for the arrangements. 

• If Finnair cannot offer the accommodation or customer is not at the airport, customer can book the hotel and apply for compensation of reasonable hotel costs afterwards from us. Please advise customer to keep the receipts for the claim. Customer can apply for compensation at www.finnair.com/customerservice.