Finnair Easy News

Updated

Published

Industrial action at Brussels Airport 30-31MAR

Operational news

Latest update: AY1575 HEL-BRU and all flights from BRU to HEL during the work stoppage have been cancelled, see the flight list below. Travel agents can rebook the customer upon request, in accordance with the Exceptional Customer Policy table below.

 

Brussels Airport's security control staff has announced a work stoppage for 21:00/30MAR - 21:00/31MAR lt BRU.

  • All Finnair BRU-HEL flights during the work stoppage have been cancelled.

  • Finnair flight AY1545/31MAR HEL-BRU has been cancelled due to industrial action at BRU.

  • All other Finnair HEL-BRU flights will be operated as scheduled.

We are monitoring the situation closely and will update any new information in this news. We are sorry for the uncertainty this situation may cause you and our customers, and we will do our best to minimise the impact on their journey.

Customer communication: If the customer’s journey is disrupted, Finnair will update the PNR/ticket and contact the customer personally via SMS and/or email. To receive Finnair’s messages, please make sure that customers’ contact information on bookings is up to date.

If the customer would like to make changes to their journey, the travel agents can rebook the customer upon request, in accordance with the Exceptional Customer Policy table below.

For bookings made via NDC: same policy applies, and for booking handling contact our Agent Help Desk. The smoothest option for contacting is by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change or cancellation.

Event

Industrial action at BRU 30-31MAR

Flights affected 

All Finnair flights from BRU to HEL between 30MAR at 20:00 (UTC) and 31MAR at 20:00 (UTC) and AY1545 HEL-BRU/31MAR (no other HEL-BRU flights)

Travel dates affected 

30MAR25-31MAR25 

Applies to tickets issued by 

27MAR25 

New travel dates 

-/+ 3 days from original travel date 

Changes to origin/destination/stopover 

Allowed for AY-operated flights from AMS, CDG, DUS, FRA to HEL – reasonable ground transportation costs covered by Finnair

Airlines allowed 

Finnair (AY) operated and marketed only, rerouting to other airlines not allowed 

Booking class to be used 

Same or lowest available booking class within same cabin 

Number of allowed changes 

One change free of charge, further changes according to normal ticket rules 

Mandatory waiver text in OSI element 

OS AY CHANGE DUE TO BRU INDU 30-31MAR

Mandatory indicator in front of fare calculation on the reissued ticket 

‘I’ -indicator 

Mandatory text in the endorsement 

INVOL REROUTE to be used when involuntary reissue is due to unexpected reason 2 days or less before departure (together with ‘I’-indicator in the fare calculation) 

Changing bookings made via NDC 

The same change policy applies. For booking handling, in case not possible in the booking tool, alternatively Finnair Agency Sales Tool (FAST) can be used by importing the PNR, or contact our Agent Help Desk 

Refunds for bookings made via NDC 

Full or partial refund allowed

Refunds for bookings made via Edifact 

Full or partial refund allowed

Bookings with connecting flights not in sync with new schedule 

Rerouting to other airlines is not allowed except for 

  • flights to/from Australia, where rebooking of the connecting flight within IATA Area 3 (Asia/Australia) is allowed between BA/CX/QF/JQ/JL but the long-haul flight between Helsinki and Area 3 must remain on Finnair. 

Ancillaries 

The above-mentioned change policy applies also to ancillaries for the one free change. In most cases the service will be automatically transferred to the new flight at the time of ticket revalidation/reissue. Otherwise, please re-associate the EMD and SSR manually or contact our Agent Help Desk. 

Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form, mention “ARC Agent” in the additional information box) 

Groups 

  • If tickets have been issued, Finnair will re-route to alternative services 

  • If tickets have not yet been issued, Finnair will rebook on alternative Finnair operated flights. In case an alternative option is not available and therefore offered, please contact Finnair Group Sales Support for further information 

Important information 

  • Full instructions for involuntary changes are available here.

  • “Finnair (AY) only” also includes those flights which are operated by NoRRA / Iberia / Widerøe for Finnair.

  • These same rules apply also to individual bookings with TO fares.

  • Adhering to this policy is the user’s responsibility. Finnair reserves the right to change or withdraw these guidelines at any time.

Passenger rights can be checked here.