API support

Experiencing problems with NDC?

For Travel Agents:

Please report the problem to your aggregator.

For Aggregators:

If you’re facing a specific technical issue with the Finnair NDC API, use the link below to submit an issue report. Make sure to complete all required fields so our team can receive the information necessary to assist you efficiently.

If the issue-reporting form is not suitable for your case and you cannot find answers in our help pages, you may contact us by email at ndc-support@finnair.com.
Please include fresh examples, NDC logs (less than 7 days old), SessionID, and the corresponding timestamp.

We encourage you to also check the other support pages listed below which may help you find answers to questions you might have or a solution for your issue.

Having issues with an existing order booked via NDC?

Please refer to the travel agent support page for support with existing orders, including Help Desk contact information.