Hidden disability (DPNA)

DPNA-assistance can be requested for disabled persons with intellectual or development disability or similar type of difficulty (e.g. Alzheimer's, Downs Syndrome, autism, dementia, cognitive impairment or other learning difficulties), but who are still self-reliant, independent and capable of taking care of all their physical needs onboard the aircraft.

DPNA service can also be arranged, when a passenger is temporarily disabled, e.g. has broken arm and cannot carry anything.

Passenger with confirmed DPNA service will receive assistance at the airport of departure, at the transfer airport and at the airport of arrival.

Passenger with DPNA assistance should be able to take care of the following:

  • to manage independently while waiting at departure gate
  • personal care during the flight, such as eating and taking medicine
  • personal care in the toilet
  • lift her/himself in or out of the seat
  • reach an emergency exit unaided
  • communicate with the crew on safety matters
  • unfasten the seat belt
  • retrieve and fit a life jacket
  • fit an oxygen mask

If the passenger is not able to manage above mentioned tasks, and constant supervision is required, then they must travel with an own escort. 

Booking instructions via NDC

For the time being, DPNA can be added to the booking only by Finnair, please fill in the special assistance form latest 48 hours before departure or contact Agent Help Desk for further assistance.

OSI-line can be added at the time of booking: 

OS AY PSGR CAN TAKE CARE OF HIM/HERSELF DURING FLT 

Note! Adding OSI-line is possible in NDC if your service provider has implemented that capability. If adding OSI-line is not available in your booking tool, our Agent Help Desk can add it for you.

Booking instructions via EDIFACT

Add SSR DPNA-code in the reservation at the time of booking and explain the nature of disability (for example Alzheimer, autism) in the description field. This applies also to codeshare flights.  

Example of the SSR request: 

SR DPNA - AUTISM/S2-3/P1

Add confirmation that the customer is able to take care of personal needs during the flight in OSI-line: 

OS AY PSGR CAN TAKE CARE OF HIM/HERSELF DURING FLT